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Assistant Taproom Manager

3 months ago

Royal Oak, United States Elephant & Co Full time
Job DescriptionJob DescriptionDescription:

PIZZA & BEER, the latest venture from Eastern Market Brewing Co. Join Elephant & Co. and become part of our growth story, delivering Detroit-style pizza and market fresh beer to our community. Our Royal Oak production facility is Michigan's first self-serve taproom and the launchpad for what is now Elephant & Co.


The Assistant Taproom Manager is responsible for leading day-to-day operations in the taproom which includes motivating and supporting front-of-house team members, and ensuring guests have meaningful moments.


This is a tipped position and does not have direct managerial responsibilities.


Performance Expectations- Essential functions:

  • Engages guests to promote products, answer questions, and provide service recovery appropriately
  • Coordinates the training of front-of-house staff
  • Leads front-of-house team members throughout the shift, and redirects as needed
  • Takes ownership of all guest-facing spaces including maintaining a clean and inviting patio and taproom
  • Provides feedback to team members, and fosters a positive environment of teamwork
  • Ensures café and taproom are set up timely in AM shift, and closing duties are completed at the appropriate times
  • Assists Taproom Manager in operational tasks such as cash management, inventory, and adhering to standard operating procedures
  • Understands and complies with all health, safety, and alcohol handling standards
  • Maintains timely communication utilizing email, text, and company group communication
Requirements:

Required skills/physical abilities:

  • Open availability, weekday closing shifts, weekend flexibility for morning or closing shift
  • Exceptional analytical, decision making and problem-solving skills
  • Ability to utilize resources and make appropriate decisions during shift
  • Ability to stand and/or walk for long periods of time
  • Ability to bend, stoop, kneel, twist, and reach
  • Ability to lift, push, and pull 50 pounds without assistance
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills