Audience Services Representative

4 weeks ago

San Francisco, United States Ambassador Theatre Group Full time
Job DescriptionJob Description

POSITION: Audience Services Representative

LOCATION: San Francisco, CA, State

HOURS: Full-time, some evenings, weekends, and holidays required

COMPENSATION: $22.00/hour 

ABOUT THE POSITION
Ambassador Theatre Group is looking for highly motivated individuals to join our call center team to answer phones and emails for its three venues here in San Francisco: Orpheum, Golden Gate, and Curran. The ideal candidate has excellent customer service skills, identifying customer needs, clarifying information, and researching solutions to sell tickets, do exchanges, and provide information about the theater experience. This is an on-site position which includes inbound and outbound calls, answering email inquiries, all while upholding company vision and values.

PEOPLE, PLACES, and THINGS

Work will take place in the BroadwaySF Contact Center located in the Orpheum Theatre Building on Market Street, San Francisco 

BroadwaySF, part of the Ambassador Theatre Group, is the preeminent theatrical entertainment company in the Bay Area, bringing live entertainment experience to San Francisco’s premier venues. 

High level of guest interaction requires a patient, kind, and emotionally mature candidate. 

Intimate knowledge of AudienceView ticketing system and most Microsoft based software (training provided) 

EXPERIENCE and SKILLS

Experience helping customers with diverse needs and personalities. 

Ability to speak and understand English; second language greatly valued. 

Previous box office and ticketing knowledge is considered a plus. 

Ability to multitask (answer multiple phone lines, for example) while remaining calm and courteous. 

Passion for and/or experience for the performing arts

COMPETENCIES

Strong organizational skills, attention to detail, reliability, and punctuality 

Ability to quickly learn and retain information. 

Strong critical thinking skills 

General understanding of theatre etiquette, ticketing, seating

BENEFITS

Medical, dental, vision, life insurance, long-term disability, paid time off, 401k 

Invites to Opening Nights


ADDITIONAL RESPONSIBILTIES

Shared responsibilities assigned weekly unless noted otherwise in the kitchen / office:  

 

  • clean bathroom keys and office doorknobs,  
  • wash your own dishes or put them in the dishwasher – daily. 
  • empty dishwasher and put away dishes or start dishwasher. 
  • Wipe-down/disinfect kitchen counters and wash sink and empty drain catcher, clean microwave inside, rotation tray and outside. 
  • Refrigerator – clean out old food (6 months or older) and wipe down insides and shelves, make sure all food is labelled and with names and dates, 
  • Freezer- clean out old food (6 months or older) and wipe down inside and shelves, make sure all food is labelled and with names and dates, 
  • Refill paper towels as needed. 
  • re-order kitchen supplies as needed.

ABOUT ATG

Nothing beats the energy and excitement of a great live performance. That’s why our mission is to bring the very best in music, theater, comedy, and more, to the largest possible number of people. Since 1992, we’ve grown to be a world leader in live entertainment. 10 million people a year attend live performances at one of our 50 iconic venues across North America, the United Kingdom and Germany. That number keeps growing. We partner with the world’s top creative talent and present critically acclaimed productions which have won more than 80 Tony and Olivier Awards over the years. We also operate some of the world’s most popular theatre ticketing sites, with 11 million and counting customers getting their tickets directly from us.

People are at the heart of our success. Our core values - Passionate, Smart, Collaborative and Ambitious – are about our people. Thousands of people work for ATG worldwide and it’s their passion and commitment that allows us to create great live entertainment experiences.

Learn more about ATG, visit www.atg.co.uk/

ATG’S INCLUSION, DIVERSITY, EQUITY, & ACCESS MISSION STATEMENT

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities.  Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves.  At ATG, we provide a stage for everyone. 

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