Parking Garage Ambassador Xcel Energy Center

2 weeks ago


Saint Paul, United States Reimagined Parking Part time
Job DescriptionJob DescriptionDescriptionLocation: Xcel Energy Center
Address: 150 W Kellogg Blvd, St Paul, MN 55102
Position: Parking Garage Ambassador
Shifts: Mon - Fri 11:00am - 7:00pm (possible weekends)
Hourly Pay: $16

The Garage Ambassador greets and creates a welcoming atmosphere for our customers and clients. They perform a variety of tasks to ensure a smooth operation of the parking facility, while delivering service that exceeds our customer/client's expectations. Depending on the needs of the location the Garage Ambassador provides customer service, including helping customers with entry/exit transactions. The Garage Ambassador works closely with fellow team members, Operations Manager, and/or Shift Supervisor to ensure that cleanliness as well as safety standards are met at all times.
Key Responsibilities
  • Must be flexible to work nights Monday-Sunday, Holidays and special events.
  • Greet arriving and departing guests in a friendly and courteous manner.
  • Act as traffic controller to direct incoming guests to available parking spaces.
  • Perform vehicle counts on location throughout shift to ensure garage does not over fill available spaces.
  • Perform daily patrols and issue violation warnings to tenants and visitors that violate garage policies.
  • Control traffic at entrances and exits as needed; provide assistance to guests who have forgotten where they parked.
  • Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Garage Manager or Operations.
  • Use respectful communication to assist guests with their questions, problems, and concerns, relay information to Operations Manager
  • Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead.
  • Always communicate professionally with guests, client, and teammates.
  • Employee must be able to perform essential functions of the position with or without reasonable accommodations.
  • Basic knowledge of the parking system to add, cancel or reset key cards.
  • Oversee upkeep of the garage – look for large debris, lights out or anything that can be a hazard. Please report immediately to superiors to inform client.


Skills, Knowledge and Expertise
  • At least 18 years of age
  • Excellent customer service and communication skills
  • Ability to verbally communicate with guests
  • Previous customer service experience, preferred


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