Project Manager- Network Access Service Delivery

2 weeks ago

Atlanta, United States Momentum Telecom Inc Full time
Job DescriptionJob Description

This position will play a key role in the growth and expansion of business services and product offerings at Momentum Telecom. This position will manage the implementation and on-boarding projects of Momentum hosted VoIP, High Capacity Data and Video to small, mid-size and large businesses, and government, education and medical institutional customers.

This role will primarily be responsible for managing the entire project of on-boarding new customers including overseeing and maintaining targeted project installation timelines and objectives to ensure a successful transition to our products and services.

This position can be fully remote.

Essential Duties and Responsibilities

  • Set the strategic direction of all projects.
  • Detect, identify and resolve sales, contractual or product inaccuracies.
  • Set target milestones and deadlines for projects.
  • Implement and manage multiple voice projects, simultaneously, using appropriate systems, metrics, tools and techniques.
  • Communicate voice feature customization and provide solutions to project related issues.
  • Coordinate and communicate with Momentum Field Engineers and Implementation Engineers regarding all aspects of project and voice installations.
  • Manage and maintain constant verbal and written (email) communication to customers and Partners and sub-agents.
  • Engage other Momentum Departments in order to ensure successful project completion, i.e. Fulfillment, Billing, Software Engineering, Training, Carrier Relations, Technical Support, etc.

Education and Experience

  • A four-year undergraduate degree in Business, Sales, or Marketing is preferred.
  • Telecommunications experience is preferred.

Knowledge, Skills, and Abilities

Successful candidates will possess and be required to show the following KSAs in this role:

  • Critical thinking
  • Good, client-oriented communication skills
  • Excellent written and verbal communication skills
  • Ability to offer and receive constructive feedback
    • Including acting on feedback and making changes as requested
  • Adaptability and flexibility
  • Excellent ability to multitask o Able to work both independently and within a team
  • Excellent organizational skills
  • Proactive
  • Analytical skills
  • Conflict resolution skills
  • Accuracy and attention to detail
  • Time management capabilities
  • Capacity to meet milestones and deadlines
  • Capacity to manage stressful situations
  • Proficient in MS Excel, MS Word, and MS PowerPoint
  • Must have a strong work ethic
  • Must be available for afterhours and on-call support.

Other

Employee must be available to work overtime as required, be able to travel for conferences, seminars, and other off-site functions and must adhere to Company policies and procedures. Regular attendance is essential (i.e. is consistently at work and on time).

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