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Case Manager

5 months ago

Goose Creek, United States Lovely Law Firm Inc. Full time
Job DescriptionJob DescriptionDescription:

CASE MANAGER

At the Lovely Law Firm, the Case Manager works on a dynamic caseload of pre-litigation personal injury cases, investigates facts, and prepares documents to assist the attorneys by performing a variety of support and administrative duties. The focus for the Case Manager must be on client service, communication, and medical management.

DIRECT SUPERVISOR: Operations Team

JOB DUTIES:

Client Service & Communication

  • Performs client interviews and insurance inquiries to evaluate cases with attorney oversight.
  • Keep clients updated on the status of their cases and ensure they understand and approve of the actions being taken on their behalf.
  • Contacts clients at a minimum of every thirty (30) days to update clients, manage medical treatment and check on property damage. Meets KPI of 90% client contact.
  • Performs an initial telephone call within 24 hours of case assignment.
  • Schedules telephone calls for attorney with associated case parties.

File Management/Demands/Settlements

  • Ensure all medical records and bills have been requested promptly.
  • Maintains document file.
  • Thoroughly documents case activity in a software-based case management system.
  • Performs a variety of administrative and support activities as needed.
  • Prepares case files for demand department and meets monthly demand goals.
  • Seeks liens and lien reductions under the guidance of the attorney.
  • Prepares Disbursement Statements as instructed by attorney.

Medical Management

  • Communicates directly with the Marketing department and provides feedback.
  • from clients related to marketing efforts – tv, social media, etc
  • Review all medical bills and records for completeness and accuracy.
  • During 30-day client contact, obtains the following information:
  • Treatment Status
  • Property Damage Status
  • Lost Wage Status
  • Photos of injuries
  • Value Drivers


  • Locates providers and schedule medical appointments for treatment of injuries in a timely manner.
  • Reads, reviews, and analyzes medical records and billing.

Litigation

  • Drafts petitions and initial discovery for attorney review and filing.
  • Generate pleadings as requested by the attorney to move the case to trial.
  • Draft discovery responses with client assistance.
  • Scheduling doctor conferences, depositions, mediations, etc, as requested.

Requirements:

Qualifications

  • Prefer two years experience or more in legal service
  • High school diploma or equivalent required; Bachelor’s degree preferred
  • Skilled with Microsoft Office
  • Previous customer service or sales experience preferred
  • Strong computer and data entry skills
  • Familiarity with case management and CRM systems is a bonus
  • Candidates should possess high-level organizational skills, and time-management skills
  • Must have strong interpersonal skills and talent for writing and grammar