Receptionist - State Farm Agent Team Member

2 months ago

Novi, United States Malinda Mims - State Farm Agent Full time
Job DescriptionJob DescriptionBenefits:
  • Opportunity for advancement
  • Training & development
  • Paid time off

ROLE DESCRIPTION:
Fast-paced State Farm insurance agency in the heart of Novi, MI has an opening for a Receptionist, who will generate the kind of exceptional client experiences that reinforce the positive brand and growth of a successful agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for bright, especially driven and customer service and sales-minded candidates.

RESPONSIBILITIES:
  • You get to establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the brand and development of our business.
QUALIFICATIONS:
  • You are reliable and dedicated to providing remarkable customer service.
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent verbal and written communication skills to assist customers in person and over the phone, and coordinate with other agency team members.
  • Proactive in problem-solving with great critical thinking skills.
BENEFITS:
  • Hourly pay plus commission/bonus
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days) for full-time team members
  • Benefits package for full-time team members
  • Paid training
  • Valuable career-building experience

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