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PM Front Desk Manager
2 months ago
PM Front Desk Manager - Mirbeau Inn & Spa
Evening & Weekend Availability Required, Most Shifts 2-10pm
Job Summary
This position works closely with all departments to provide a warm and inviting welcome to all Mirbeau Guests and assists with managing the Front Desk team. The Front Desk Manager's main focus is to collaborate, organize and communicate with different departments, as well as oversee a team of Agents to ensure each guest has an exceptional experience during their stay.
Pay Rate: $22 to $24/hr Full Time
Responsibilities
- Provide outstanding customer service to all guests using Forbes/Mirbeau approved standards.
- Courteously and accurately answer inquiries from potential guests and assist in making reservations over the phone and in person.
- Verify room statuses, daily reservations, and note/follow up with special requests on the pass-on log.
- Register arriving guests, check-in, create key cards, and direct/escort guests to their rooms.
- Check-out departing guests, accept/process payments, answer billing questions.
- Be informed of all resort services, outlets, hours of operation, and facilities to up-sell the facilities and provide information to guests.
- Communicate with all departments to ensure proper billing of guests' amenities within the resort.
- Communicate with housekeeping management to ensure room statuses are correct.
- Listen, acknowledge, and resolve guest concerns promptly, courteously, and professionally.
- Maintain the front desk and office in an orderly and organized way.
- Provide ongoing training, coaching and disciplinary action for the Bell Persons and Guest Services team.
- Assist with interviewing, hiring, and training for all new employees.
- Conduct regular inventory of office supplies and amenities and assist with ordering.
- Enforce the use of company policies and procedures by all employees.
- Act as manager-on-duty manager in the evening.
- Attend all scheduled meetings as deemed necessary by the resort.
Qualifications, Skills & Educational Requirements
Requires a neat appearance, pleasant personality, and ability to deal effectively with the resort, staff, and public. Oral, written communication, computer, and organizational skills are required. Must be able to stand for long hours and multitask under pressure. Experience with Property Management Systems (PMS), customer service, and hotel/resort operations and management experience required.
Employee Perks & Company Incentives
- 401K with a company match
- Medical, Dental, Vision and Life Insurance Plans
- Career advancement potential within company
- Paid time off for full time and part time employees, along with holiday pay
- Employee Assistance and Anniversary programs
- Discounted rates for services within Spa and Resort
- Work performance incentives
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