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Operations Representative Senior

3 months ago

Pleasanton, United States TUV Rheinland of North America Full time
Job DescriptionJob Description

Joining TÜV Rheinland means working for one of the world’s leading testing, inspection, and certification service providers with more than 20,000 employees globally. Our employees are our most important asset. That is why we invest in their development and offer competitive pay, multiple health insurance plan options, and a 401(k) with up to 6% company match. At the same time we live an international, team-oriented culture characterized by respect, collegiality and openness. This enables our employees to develop their potential, apply new knowledge and methods directly - and plan a long-term career with real opportunities for advancement.

SUMMARY:

Provide higher level/complex administrative/project coordination support for assigned department/group e.g. engineering, audit, inspection, etc. The Senior Operations Support Representative will independently coordinate various complex projects as required including communicating regularly with clients and ensuring services are delivered in accordance with client expectations and within budget and on schedule.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Coordinate progressively more complex projects/audits/inspections as needed for a large area/region. Using independent judgment, determine staff/project assignments in order to best meet customer requirements.
  • Initiate projects in databases, maintaining and updating project information in a timely manner to insure accurate reporting of earnings and accurate billing. Flag completed projects for billing purposes.
  • Act as main point of contact to engineering/audit/inspection/sales/certification staff and clients regarding project information, status, and schedule.
  • Provide excellent customer service through continuous and regular contact with clients for follow-up/updates, responding to inquiries, and researching/resolving any client issues/problems.
  • Client interaction may include senior level and international clients.
  • Using experience and technical knowledge make initial review and/or analysis of completed project documentation to determine next course of action e.g. whether a certificate or technical update is required etc.
  • Maintain and update client information in databases. Send out new client packages/applications/contracts as needed
  • Track and process client/project/assignments billing for assigned department/group, working with accounting and client to resolve any billing/accounts receivable/credit issues.
  • May manage certificate process including processing and printing certificates, submitting documents for review, and mailing out certifications when necessary
  • Provide reports and analysis to management as needed. e.g revenue forecasts each month to management based on project status and schedule.
  • Act as Lead for and assist in training other Operations Support administrative staff.
  • May coordinate and compile data/work of other Operations Support Staff for management
  • May need additional technical expertise in supported department area
  • Perform other related duties and projects as assigned.

QUALIFICATIONS & REQUIREMENTS:

Knowledge, Skill, & Abilities

  • Strong project/time management and organizational skills with the ability to work in a fast-paced, multi-tasking environment coordinating multiple and changing priorities
  • Strong verbal, written, and interpersonal communication skills.
  • Ability to work under pressure, carry out urgent requests and meet deadlines.
  • Must be articulate, professional, and be customer service oriented
  • Knowledge of Microsoft Office
  • Additional technical expertise in supported department area as needed

Education

High School Diploma or equivalent required. Bachelor Degree preferred.

Experience

Minimum 4 years related experience with HS diploma/equivalent or 0 years experience with Bachelor degree

SUPERVISORY REQUIREMENTS:

Direct: None

Indirect: Operations Representatives

PHYSICAL DEMANDS & WORK ENVIRONMENT:

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Individual must be able to verbally communicate with visitors, employees, callers, and clients. Frequent use of eye, hand, and finger coordination enabling the use of office machinery and computers.

Equipment Used

Personal computer, telephone, fax machine, copier

TUV Rheinland North America EEO Statement

As a global business, TUV Rheinland North America relies on diversity of culture and thought to deliver on our goal of Creative People, Practical solutions serving our client needs, and ensures nondiscrimination in all programs and activities in accordance with Title VI and VII of the Civil rights Act of 1964. We continuously seek talented, qualified employees in our world-wide operations regardless of race, color, sex/gender, including gender identity and expression, sexual orientation, pregnancy, national origin, religion, disability, age, marital status, citizen status, protected veteran status, or any other protected classification under country or local law. TUV Rheinland North America is proud to be an Equal Employment Opportunity/ Affirmative Action Employer/ Federal Contractor desiring priority referrals of all protected veterans for job openings.