TRACS Administrative Specialist

3 weeks ago

Wilmington, United States Snider Fleet Solutions Full time
Job DescriptionJob Description

People who want to do a great job want to work for a company that values that dedication.
We do.

Snider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in the nation. We are recognized as an industry leader for providing innovative outsourcing alternatives to both single truck customers and large multi-location trucking fleets. In addition to in-shop services, we also offer 24/7 emergency roadside assistance. You’ll be working with people who put everything they’ve got into their jobs. Because they love what they do and they love being on a winning team. We go the extra mile in everything we do.

We Offer:

  • Paid Time Off (PTO) – personal, holiday, sick and vacation
  • Career advancement opportunities
  • 401(k) retirement planning
  • Profit sharing
  • Medical
  • Dental
  • Vision
  • Employer-Paid Life
  • Employer-Paid Short Term Disability
  • And More

We are currently seeking a team member who believes in the “extra mile” philosophy to fulfill our TRACS Administrative Specialist role.

The TRACS Administrative Specialist is responsible for fulfilling all customer needs, such as taking tire orders over the phone or email, scheduling pickups, and processing paperwork for customers. Responsible for all TRACS billing in general.

What You’ll Do on a Typical Day:

  • Responsible for completion of tire ordering process, to include but not limited to: writing up orders to be pulled, creating work orders for customers, and submitting work orders to be processed and invoiced after delivery.
  • Responsible for all clerical and office paperwork, to include but not limited to: completed orders, driver logs/folders, customer pickups/drop offs/ scrap out sessions, etc.
  • Communicate and process tire/wheel orders with surrounding Snider locations.
  • Solutions products and services.
  • Daily billing of invoices; processing AP invoices per the Snider Fleet Solutions process.
  • Learn and use our “FleetSMART” customer tracking system.
  • Handle calls from customers and vendors as it pertains to AP/AR.
  • Assist in the monthly inventory process.
  • Provide product and service information to customers both on the phone and in person.
  • Field all incoming calls providing excellent customer service.
  • Display proper phone etiquette.
  • Quote prices and provide product information.
  • Learn and use our “FleetSMART” customer tracking system.
  • Follow all safety rules, wear proper PPE, and demonstrate safety conscious mindset.
  • Demonstrate excellent attendance, show up to work on time and in the correct uniform.
  • Adheres to all policies, procedures, and values of Snider Fleet Solutions.
This position will be based in a commercial service and/or manufacturing/distribution center at one of our Snider Branches. The majority of this position will consist of normal office tasks, interaction amongst peers and other Snider branches. The employee is occasionally exposed to fumes or airborne particles, interacts with moving mechanical parts/equipment, and the noise level at the service center is usually moderate to high.

Our Ideal Candidate:

Education or Experience:

  • High School Diploma or GED.
  • At least 2 years' experience within the industry or a related management position.
  • Familiarity with Paylocity and AS400 software is a plus.

Skills and Abilities:

  • Ability to pass background check and drug screen.
  • Must have strong organizational and time management skills, as well as close attention to detail.
  • Strong skills in Microsoft Office (Outlook, Word, Excel, & PowerPoint) and the ability to learn and operate other software (AS400, SAP, BTN, etc.)
  • Superior customer service and communication skills (both written and verbal).
  • Ability to use all necessary office equipment, scanner, facsimile machines, calculators, postage machines, copiers, etc.
  • Understanding of invoicing and billing procedures.
  • Sensitivity to all confidential matters.
  • Reliable and dependable with self-initiative.
  • Ability to work effectively as a team member and independently with minimal supervision.
  • Ability to learn quickly and take on new responsibilities.
  • Proficient with 10-Key.
  • Ability to interact with all levels within the organization and client base.
  • Ability to understand and meet month-end, quarter-end, and year-end deadlines.
  • Ability to work overtime based on branch or department needs.
  • Understanding of industry standards and practices in accomplishing these standards.
  • Ability to multi-task, work effectively under pressure and time constraints.
  • Analytical skills, including research, ability to interpret data, and ability to analyze information.
  • Ability to train and coach in administrative practices.
  • Familiarity with Paylocity is a plus.
  • Supplier specific product knowledge.

You bring the drive. We’ll provide the training. Apply today to join our winning team.

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