Current jobs related to Call Center MSR - Gurnee - Abbott Laboratories Employees Credit Union

  • ITM Support Specialist

    2 weeks ago

    Gurnee, Illinois, United States Abbott Laboratories Employees Credit Union Full time

    Job SummaryAs an ITM Support Specialist, you will be responsible for completing Interactive Teller Machine (ITM) transactions with accuracy and efficiency. This role requires strong problem-solving skills, effective communication, and the ability to work independently.Key Responsibilities:Perform Universal MSR functions, including accepting share deposits...

  • Video Teller

    7 days ago

    Gurnee, Illinois, United States ALEC Credit Union Full time

    Job SummaryWe are seeking a skilled Video Teller to join our team at ALEC Credit Union. As a Video Teller, you will be responsible for completing Interactive Teller Machine (ITM) transactions, providing exceptional customer service, and promoting the benefits of our digital banking services.Key Responsibilities:Perform Universal MSR functions, including...

  • Video Teller

    2 weeks ago

    Gurnee, United States ALEC Credit Union Full time

    Job DescriptionJob DescriptionSUMMARY: Completes Interactive Teller Machine (ITM) transactions.ESSENTIAL FUNCTIONS: Performs via Interactive Teller video system Universal MSR functions including accepting share deposits and loan payments, disbursing cash from accounts or check presentment within designated limit with accuracy, and escalates to others when...

  • Teller

    2 weeks ago

    Gurnee, United States ALEC Credit Union Full time

    Job DescriptionJob DescriptionSUMMARY: Interacts with credit union members to accurately conduct all credit and debit transactions in compliance with established credit union policies and procedures.ESSENTIAL FUNCTIONS: Greets members with a smile in a friendly, courteous and professional mannerDevelops and maintains account relationships, provide solutions,...

  • Field Service Technician

    3 weeks ago

    Gurnee, Illinois, United States Triad Service Center Full time

    Job Title: Field Service Technician/Industrial MechanicTriad Service Center is seeking a skilled Field Service Technician to join our team in the Gurnee, IL area. As a Field Service Technician, you will be responsible for the service and repair of light industrial equipment, including floor scrubbers, sweepers, handicapped carts, checkout lanes, paint...

  • Industrial Equipment Technician

    7 days ago

    Gurnee, Illinois, United States Triad Service Center Full time

    Triad Service Center is seeking a skilled Field Service Technician to provide top-notch service and repair of light industrial equipment in the Gurnee, IL area.Our ideal candidate will have a strong mechanical aptitude and be able to diagnose, repair, and complete both service calls and scheduled PMs on light industrial equipment.The position involves...

  • Customer Service Representative

    2 weeks ago

    Gurnee, Illinois, United States ALEC Credit Union Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at ALEC Credit Union. As a key member of our call center team, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and resolving any issues in a timely and professional manner.Key...

  • Customer Service Ambassador

    4 weeks ago

    Gurnee, Illinois, United States Uline Full time

    Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Uline. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Process...

  • Customer Service Representative

    6 months ago

    Gurnee, United States Uline Full time

    Process customer orders and inquiries in a collaborative call center using world-class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expe Customer Service Representative, Customer Service, Representative, Overnight, Retail

  • Customer Service Representative

    1 month ago

    Gurnee, Illinois, United States Abbott Laboratories Employees Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Member Service Representative to join our team at Abbott Laboratories Employees Credit Union. As a key member of our service center, you will be responsible for providing exceptional service and support to our members via phone, email, and other communication channels.Key ResponsibilitiesProvide...

  • Customer Service Ambassador

    1 month ago

    Gurnee, Illinois, United States Uline Full time

    Customer Service RepresentativeAt Uline, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in helping our customers navigate our website and online ordering process.Key Responsibilities:Process customer orders and inquiries in a collaborative call center environmentCommunicate with...

  • Customer Service Representative

    2 weeks ago

    Gurnee, Illinois, United States Abbott Laboratories Employees Credit Union Full time

    Job SummaryAs a Customer Service Representative with Abbott Laboratories Employees Credit Union, you will be responsible for providing exceptional service to our members via telephone or correspondence. Your primary goal will be to ensure that every interaction with our members is pleasant, professional, and efficient.Key Responsibilities:Respond to member...

  • Branch Office Administrator

    3 weeks ago

    Gurnee, United States Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...

  • Branch Office Administrator

    3 weeks ago

    Gurnee, United States Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...

  • Senior Physician Liaison

    4 months ago

    Gurnee, United States United Vein & Vascular Centers Full time

    Overview: United Vein & Vascular Centers is a life-changing healthcare innovator that is rapidly expanding access to state-of-the-art, minimally invasive vein and vascular care as we grow our footprint across the country. The unparalleled outcomes we achieve are made possible by dynamic team members like YOU working alongside our exceptional team of skilled...

  • Vascular or General Surgeon

    4 months ago

    Gurnee, United States United Vein and Vascular Centers Full time

    Are you tired of being on call and missing out on weekends with friends and family? Are you looking to join a practice where relationships are valued as a true partnership? Look no further! If you are an ambitious, Board-Certified General Surgeon, Vascular Surgeon, or Interventional Radiologist/Cardiologist, we would love to hear from you! United Vein &...

  • Branch Office Administrator

    3 weeks ago

    Gurnee, United States Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...

  • Branch Office Administrator

    3 weeks ago

    Gurnee, United States Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...

  • Branch Office Administrator

    3 weeks ago

    Gurnee, United States Edward Jones Full time

    Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...

  • Crisis Intervention Specialist

    2 weeks ago

    Gurnee, Illinois, United States One Hope United Full time

    Crisis Specialist Job DescriptionOne Hope United is seeking a skilled Crisis Specialist to join our team. As a Crisis Specialist, you will work to alleviate or stabilize mental health and behavioral health symptoms of selected clients, providing linkages to resources that will help clients alleviate crisis.Key Responsibilities:Provide on-call services and...

Call Center MSR

5 months ago

Gurnee, United States Abbott Laboratories Employees Credit Union Full time
Job DescriptionJob Description

SUMMARY: Responsible for providing information and customer service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service.

ESSENTIAL FUNCTIONS:

  • Serves membership by providing service and information in a pleasant, professional, and efficient manner via telephone or correspondence
  • Answers incoming calls in a timely manner
  • Responds to member email and fax inquiries in a timely manner
  • Researches and resolves routine member questions, problems, and complaints concerning credit union accounts
  • Assists in opening memberships
  • Follows proper verification and identification procedures to assist in thwarting fraud
  • Recognizes opportunities and cross-sell credit union products and services when appropriate
  • Achieves minimum standards of sales goals
  • Accepts and completes teller related and account maintenance requests
  • Assists in Online Banking or reactivations
  • Assists in Online Banking or logon and /or password reset
  • Assists in trouble shooting all E-Services inquiries.
  • Assists with review of IRA and HSA documentation to the system core and Ascensus
  • Participates in Service Center Campaigns
  • Maintains knowledge of credit union products, services, policies and procedures
  • Other duties as may be assigned

SECONDARY FUNCTIONS:

  • Works as ITM MSR as needed
  • Fulfills Receptionist duties as needed

QUALIFICATIONS:

  • Education Required: High School Diploma or equivalent (GED)
  • Education Preferred: Associate’s degree in Business Administration or related field
  • Experience Required: One (1) year of customer service or retail sales experience
  • Experience Preferred: Two (2) years of customer service or retail sales experience in a call center
  • Knowledge, Skills and Abilities (KSAs):
  • Effective communication and telephone skills
  • Ability to speak Spanish is preferred
  • Ability to perform job functions independently
  • Ability to work as part of a team
  • Ability to verbally communicate effectively with internal and/or external members
  • Ability to use computers and job-specific technology/software efficiently
  • Maintains confidentiality
  • Performs responsibilities with composure, quality and accuracy under stress of deadlines/requirements

TRAVEL: N/A