Control Room Operator

2 weeks ago


Chicago, United States Skyway Concession Company Full time
Job DescriptionJob Description

Position Summary:

Responsible for control and operation of the Skyway’s radio network in compliance with the SCC policies and procedures and FCC Rules and Regulations.


Direct Relationships:

· Works directly with various departments along the Skyway as well as direct contact with the public

Position Responsibilities:

· Responsible for all facets of operation while on duty alone

· Responsible for initiating and following through to completion of all trouble reports.

· Responsible for keeping abreast of all policies and procedures

· Responsible on the updating of information concerning hazardous materials, ambulances, Fire Departments, etc., in regards to rule changes, telephone number changes, address changes, coverage areas, person to contact, etc.

· Responsible in accurately completing records of Control operations during tour of duty

· Responsible to operate Control operations with little supervision.

· Responsible to gain knowledge of the workings of all Departments to better process information

· Controls mobile units assigned to Skyway Bridge forces

· Monitors computerized Toll Collection system for failures

· Records all failures in the system

· Assigns maintenance personnel for repairs in the system

· Monitors security of the Skyway Building after hours, weekends and holidays, via an electronic surveillance system

· Operates central telephone switchboard after hours, weekends and holidays

· Initiates travel restrictions due to accidents, severe weather conditions, high winds or hazardous material spills

· Maintains accurate and complete records of:

  1. Each radio transmission
  2. Accidents and incidents
  3. Hazardous Material spills
  4. Road closings
  5. Emergency services
  6. Disabled vehicles
  7. Failure and repair records for Toll Collection system
  8. Acts as liaison between the various field operations and their respective management office
  9. Acts as the severe weather and disaster warning point for the Skyway, collecting and dispatching information from all points
  10. Acts as liaison between the public, vendors, Skyway Departments, City, State and Federal agencies

· Performs other duties as required.

Qualifications:

· High school diploma/ GED

· Ability to hear and understand two radio channels simultaneously while conversing on the telephone.

· Ability to type with speed and accuracy.

· Ability to communicate with others under stressful conditions.

· Ability to use common sense in making instant decisions.

· Ability to take instructions and accomplish those instructions.

· Ability to remember minute details.

Desirable Experience:

1-2 years experience in customer service industry or radio dispatching


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