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Housing Intake Specialist
3 months ago
Reports To: Deputy Director
Job Summary: Responsible for performing a variety of client-service tasks including a wide range of technical and clerical/administrative work and established procedures in the delivery of housing assistance to new participants. Client service tasks include conducting interviews; determining eligibility, rent reasonableness and monthly housing assistance payments; processing documents; providing program information to landlords and participants.
Essential Functions:
1. Comprehend and apply complex program regulations, procedures, and policies.
2. Schedule, process and complete initial certifications in an efficient and timely manner.
3. Provide program information to participants and landlords.
4. Provide prompt, courteous response to program applicants, participants, landlords, social service providers, and the general public.
5. Ability to be non-judgmental and to deal professionally, respectfully, and effectively with diverse populations.
6. Verify compliance with file maintenance to follow Housing and Urban Development (HUD) Section 8 and South Dakota Housing (SDHDA) Project-Based Voucher and Low-Income Housing.
7. Assist clients with online portal registration.
Minimal Requirements/Performance Standards
1. Possess skills to organize, plan and implement assigned activities.
2. Possess strong assessment skills, sound judgment, discretion, stability and dependability.
3. Ability to maintain composure and professionalism in stressful situations dealing effectively with situations requiring tact and diplomacy yet firmness.
4. Ability to record and maintain accurate and detailed information.
5. Ability to perform all duties in a timely manner without immediate and constant supervision.
6. Ability to adhere to confidentiality requirements and to treat all applicants, participants and landlords in a fair and consistent manner.
7. Be sensitive to the needs and concerns of the low-income population.
8. Possess strong office machine and computer skills.
9. Possess strong multi-tasking skills.
10. Possess basic arithmetic skills.
11. Ability to maintain effective working relationships with co-workers and supervisor.
Education/Experience Requirements:
1. College degree preferred. Experience may be substituted for educational requirements.
2. Prior experience with federally subsidized housing programs is desirable.
3. Multi-lingual capability desirable.
4. Communicate effectively orally and in writing with the ability to multi-task.
Hours of Duty:
Monday through Friday
8:00 am- 5:00 pm (40 hours per week)
Hours may vary occasionally based on work demands and personal needs.
EEO/AA/ADA
All applicants will be subject to criminal background screening.
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