Program and Intake Coordinator

3 hours ago


Wichita Falls, Texas, United States Catholic Charities Fort Worth Full time
Program and Intake Specialist

Catholic Charities Fort Worth is seeking a highly skilled and compassionate Program and Intake Specialist to join our Northwest Services team. As a key member of our team, you will provide administrative support and client services to individuals and families in need.

Key Responsibilities:
  • Provide administrative support to the Northwest Campus with a high attention to detail and sense of urgency.
  • Assist Case Managers with coordination and provision of appropriate resources to meet individualized client needs.
  • Maintain open lines of communication with Case Managers to ensure excellent client service.
  • Manage and answer phone calls to address client needs in a timely manner.
  • Provide clients with support during the intake process, answering questions and assisting with the application process.
  • Manage the process for SFA/SJHCT transactions, conducting inquiries, managing external providers, and gathering invoices.
  • Ensure accurate documentation and data entry to fulfill the needs of the SFA and SJHCT grantors.
  • Submit quarterly reports to designated Fort Worth representative to satisfy grantor requirements.
Requirements:
  • Associate's Degree with 2 years of experience providing advanced level administrative support, or a combination of education and experience required.
  • Experience working with low-income populations a plus.
  • Bilingual skills in Spanish a plus.
  • Proactive, thorough, and detail-oriented.
  • Ability to use personal vehicle for job purposes.
  • Proficiency with Microsoft Office Suite.
Benefits:
  • Full-time position with a starting hourly rate of $17-$18, based on minimum job requirements.
  • Medical, dental, vision, short-term disability, accident insurance, hospital indemnity insurance, critical illness insurance, and ID shield.
  • Health Savings Account with CCFW contributing $110 per month.
  • 100% company-paid long-term disability and basic life and AD&D insurance.
  • 16 paid holidays, including Christmas Eve through New Year's Day.
  • Tiered PTO accrual by tenure.
  • 403(b) with employer match from day one, up to 6%.
  • 3 weeks paid parental/critical illness leave.
  • Employee Assistance Program.
  • CCFW participates in the Public Service Loan Forgiveness program (PSLF).
  • Mentorship Program.
  • Wellness Program.
  • Financial Coaching.


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