Customer Service Representative
2 weeks ago
At Aspen, we put people first. Our core values are Dependability, Integrity, Motivated, being Strong and Professional. If you share these values, you belong at Aspen. We are a national roofing, siding, and gutter contractor that services residential homes, commercial properties, and new construction builders with A+ rating through the Better Business Bureau. We are driven by serving our customers through extraordinary service experience and have pioneered business operations in the industry for a higher standard.
Shifts:
Mon -Fri 1pm to 10pm (FT) or Mon-Fri 5pm-10pm (PT)
Pay:
$16-$18/ hour
Requirements:
- 3+ years phone-based customer service or administrative work -3+ years in a professional office environment.
- Microsoft Word & Excel experience.
Responsibilities, Duties, Main Job Tasks & Responsibilities:
- Direct connection with customers by phone, email and/or chat
- Respond promptly to customer inquiries
- Handle and resolve all customer questions and concerns
- Perform customer verifications
- Direct requests and unresolved issues to the designated resource
- Keep records of customer interactions and transactions
- Record details of inquiries, comments, and complaints
- Maintain customer databases
- Communicate and coordinate with internal departments and employees. Working as office support team to approve incoming projects and process paperwork.
Competitive compensation and benefits package, including:
- Medical/Dental/Vision/Prescription Drug
- Competitive Hourly Wage & Profit Sharing
- 401K Plan including a Company Match
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