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Operations Manager
2 months ago
The Operations Manager plans, directs, and manages the daily operations and production control activities within the warehouses. This person develops policies and procedures for ensuring timely completion of tasks and flow of products. Thy seek out operational improvement opportunities and take the lead on company wide changes.
Responsibilities:
- Provides tactical direction and leadership to a large operations staff including supervisors within a regional distribution center (RDC).
- Ensures all performance, safety and quality policies/procedures are met for various departments through effective performance management programs.
- Provides support in solving problems and seeking process improvements.
- Utilizes people, tools, space and equipment effectively to meet required levels of service for internal and external customers.
- Hires, develops, coaches and advises leaders to support and lead employees by living and demonstrating Best Buy's values and leadership expectations.
- Manages the performance of third party vendors, including; transportation and/or home delivery to drive accountability for internal and external customers.
- Maintains effective and ongoing partnerships with customers both internally and externally by providing feedback and guidance in support of the overall customer service mission.
- Identifies operational improvement opportunities. Partners with corporate supply chain teams to lead or implement improvement initiatives.
- Actively participates in special projects, company initiatives, community building events, and other leadership duties as apparent or assigned.
- Planning, organization, and follow-up are essential to success.
Basic Qualifications:
• 5+ years of demonstrated experience in leading teams and managing supervisors in the areas of business, military or related fields.
• 4+ years of logistics, operational, warehouse, inventory and/or customer service experience
Preferred Qualifications:
• Associate or Bachelor's degree
• 2+ years of Warehouse Management Systems experience
• 5+ years Distribution Experience
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