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Customer Experience Specialist

2 months ago

Southaven, United States Tim Hogan's Carpet & Floors Full time
Job DescriptionJob Description
Summary

Sales Assistant

GREATpeople want to work forGREATcompaniesThat’s why you should join us

Tim Hogan's Carpet Floors in Southavenis currently looking foran experienced Sales Assistant for our showroom.Our combination of national buying power, award winning showrooms, lifetime installation warranties and unmatched warranties make us the #1 choice for consumers nationwide.

About the Position
This position requires an individual to undertake a variety of administrative functions.In order to be successful, the candidate needs to bring administrative skills and experience, as well as a willingness to learn our processes and systems. It is also expected that the individual be a self- starter, personally well-organized/detailed, and willing to provide outstanding customer service and follow-up.

Duties

The following are some of duties and expectations for this position:

  • Enter jobs and services into computer
  • Assist salespeople with the day to day process
  • Help with handling complaints for the salespeople
  • Help with paperwork for returns
  • Assist Manager with developing tools and procedures to streamline work process
  • Be involved in product selections for the showroom
  • Be involved in growing customer base and develop relationships with prospective clients
  • Data entry
  • Record retention and organization
  • Following up on orders and claims
  • Keeping current on the wide selection of floors we have to offer along with the benefits and warranties provided by each.
  • Provide outstanding customer service.
  • Working effectively with other store employees.
  • Receiving payment or obtain credit authorization.
  • Following up in a timely and professional manner with customers on all requests or concerns.
  • General office duties


Requirements

GREAT candidates for the Sales Assistant position will have:

  • Excellent attention to detail and accuracy
  • Time management skills for juggling multiple deadlines and deliveries
  • Self-motivated and internally driven to excel
  • Professionalism, to include dependability, accountability, and punctuality
  • Outstanding verbal and written communication skills, as well as math skills
  • A passion for developing and maintaining long-term customer relationships
  • Available work days are Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
  • Maintain displays and presentation on products


Benefits

Next Steps:
People are our most important asset, so we only hire GREAT onesIf you are ready to begin a GREAT career with a GREAT company, enclose your resume today
We encourage prospective candidates to find out more about our company, our capabilities and our products by visiting our website.

Please provide the following:
  • Please use the response option in this job board
  • Anup-to-date resumeoutlining your experience for the position
  • A cover letter is always appreciated
  • Salary history and/or requirements
We kindly ask for no emails or phone calls be sent to our store, as a means to further your application process.Please do not personally deliver resumes to the store. These efforts will not enhance your opportunity for consideration, and we are not equipped to respond to these requests.We thank you kindly in advance for your adherence to this request.

Candidates who meet our selection criteria will be contacted by e-mail or phone for the next step in our hiring process.
Thank you for your interest in our position.We appreciate the time you have taken to apply with us.

Tim Hogan's Carpet Floorsis an Equal Opportunity Employer