Customer Service Representative
2 weeks ago
Job Type: Full-time, non exempt / On Site Claremont, NH
- Act as primary contact for customers via email and telephone, providing a high degree of personalized attention; Facilitate price quotes and follow-up with customers on open quotes by directly, proactively, contacting them. Process PO’s into sales orders, issue order confirmations, initiate RMA’s/Replacement orders within ERP system (M1).
- Respond to customer inquiries in a timely and professional manner, (email, phone) – complete tasks in accordance with the departmental guidelines (KPI’s) for timeliness, completeness, accuracy, and helpfulness.
- Proactively communicate to customers any change in order status that may impact expected/requested delivery dates.
- Advocate passionately for the customer. Take ownership of their concerns. Be proactive in identifying roadblocks, be creative in developing solutions and demonstrate a sense of urgency that will cultivate and improve customer relationships.
- Initiate new customer account set up, maintain the integrity of our M1 database by identifying/correcting/communicating inaccuracies in customer information, parts, and/or pricing.
- Collaborate daily with internal departments; Engineering, Technical Support, Sales, Purchasing, Logistics and Accounting to help smooth processes and effectively balance the needs of both our customers and the business.
- Provide Administrative support to Sales Team; relay customer information, research quote history/sales data and prepare weekly and monthly sales reports. Assist with gathering market intelligence to secure and enhance market position.
- Maintain non-conformance log for product quality issues, RMA’s and tracking customer concerns; identify trends, cost analysis, document corrective actions, guide process improvements and ensure timely issue resolution.
- Make recommendations to management concerning improvements to processes and procedures, requirements and other needs as identified.
- Assist with general departmental operations, manage shared mailboxes, other duties and/or special projects as assigned.
- College degree preferred
- 3-5 years of customer service experience, preferably within a manufacturing environment
- Collaborative, detail oriented - Problem solver with an aptitude for research
- Resourceful in use of reference material to be equally effective working independently or in a team
- Efficient time management and organizational skills, use sound, independent judgement in balancing priorities
- Demonstrates a calm, composed demeanor. Has a natural ability to diffuse customer escalations with exceptional and succinct communication skills
- Well-developed professional and inter-personal skills; Displays integrity, confidence, perseverance and humility in building relationships with trust and mutual respect
- Adept in using MS Office Suite, with strong Excel skills
- ERP experience, M1 knowledge is a plus
- Knowledge and working experience of ISO quality system is a plus
-
Customer Service Representative
2 days ago
Claremont, United States Glenn Johnson - State Farm Agency Full time**Position Overview** Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested in helping our business grow...
-
Customer Service Representative
4 hours ago
Claremont, United States Glenn Johnson - State Farm Agency Full timeJob DescriptionJob DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested in...
-
Customer Service Representative
1 week ago
Claremont, United States Carbon Felt, Inc. Full timeDescription: **Job Type**: Full-time, non exempt / On Site Claremont, NH - Proactively communicate to customers any change in order status that may impact expected/requested delivery dates. - Advocate passionately for the customer. Take ownership of their concerns. Be proactive in identifying roadblocks, be creative in developing solutions and demonstrate a...
-
Financial Services Representative
6 days ago
Claremont, United States Aston Carter Full time***SEEKING A FINANCIAL SERVICE REPRESENTATIVE***We are looking for finance service-oriented individuals, who are self-starters and eager to make a positive impact on their organization This position would be with a well-known Financial Institution in San Diego, CA. The Financial Service Representative will provide prompt, professional and accurate...
-
Licensed Insurance Customer Service Sales
6 hours ago
Claremont, United States Glenn Johnson - State Farm Agency Full timeJob DescriptionJob DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Sales Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our...
-
Service Technician II
5 days ago
Claremont, United States Hobart Service Full timeAbout the JobCompany Description:Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, giving...
-
Customer Service Rep(03203)
7 days ago
Claremont, United States Domino's Franchise Full timeJob DescriptionHot job opening, fresh out of the Oven!We are happy that you are interested in joining the Domino’s team!Domino’s Pizza is the world leader in pizza delivery. We operate over 10,300 stores in over 70 countries and we are continuously growing! In our stores, team members learn about business, management and what it takes to succeed. We have...
-
Sales & Customer Service Associate
1 month ago
Claremont, United States Massage Envy Full timeOverview: **Do you love helping others?** Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy. Massage Envy is the leader in accessible massage and skin care. As a...
-
Sales & Customer Service Associate
3 weeks ago
Claremont, United States Massage Envy Full timeOverview: Do you love helping others? Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy. Massage Envy is the leader in accessible massage and skin care. As a sales...
-
Claremont, United States Blueprint, Inc Full timePosition Summary: **Calremont, CA** **This is NOT a remote position** **Call Center Customer Service Agents wanted - **Earn $37,440k-$67,440k/yr. (includes an Hourly Base + Performance Bonuses)-**Great Career Opportunity with a stable and reputable company!** We are a successful automotive dealership looking for dynamic, energetic, career-oriented...
-
Inside Sales Representative/Account Manager
1 month ago
Claremont, United States Prestige Protective Coatings Full timeJob DescriptionJob DescriptionWe are seeking an Inside Sales Representative/Account Manager to join our growing business! You will resolve customer questions and offer solutions to drive company revenue.Responsibilities:Taking sales orders via telephone and in person from new and existing customersProspect and contact potential customersReach agreed upon...
-
Agronomy Sales Representative
4 weeks ago
Claremont, United States CHS Inc Full timeCHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but...
-
Agronomy Sales Representative
4 weeks ago
Claremont, United States CHS Inc Full timeCHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today...
-
Customer Relations Representative
5 days ago
Claremont, United States Eric Martinez - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Sales Representative
2 days ago
Claremont, United States Glenn Johnson - State Farm Agency Full timeGlenn Johnson - State Farm Agency, located in Claremont, CA has an immediate opening for a full-time Sales Representative. Insurance experience is not required as we will train the right person. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth...
-
Spanish Customer Service Agent
1 month ago
Claremont, United States Alsop & Associates Insurance Agency Full timeJob DescriptionJob DescriptionTop agency looking for Top talent.Helpingpeople with their insurance needs. Doing policy reviews for existing and new customers. The ideal person will identify gaps in coverage and make recommendationsto improve coverage.The agent will be assigned up coming policy renewals to review. In addition they will handle customer...
-
Sales Representative
4 hours ago
Claremont, United States Glenn Johnson - State Farm Agency Full timeJob DescriptionJob Description Glenn Johnson - State Farm Agency, located in Claremont, CA has an immediate opening for a full-time Sales Representative. Insurance experience is not required as we will train the right person. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with...
-
Social Worker- Case Management
6 hours ago
Claremont, United States Social Service Professionals Full time_**NOTE: THIS IS A FULL-TIME, IN-PERSON POSITION.**_ - **Fluency in Spanish is REQUIRED.**_ Job Title: Social Worker - Case Management Type**:Full Time**, benefits available Location: Claremont, CA Social Service Professionals, "the professional's choice" for careers in Social Work and Therapy is looking for a Social Worker to provide case management...
-
Service Deli Clerk>
7 days ago
Claremont, United States Stater Bros. Full timeStater Bros. - 1055 W. Foothill Blvd - [Food Service / Grocery Clerk / Team Member] As a Service Deli Clerk with Stater Bros. you'll: Prepare food for customer consumption; Assist customers with any questions; Package product for sale; Assist customers with purchases; Stock-order-rotate-and-merchandise products...Immediately Hiring >>
-
Experienced/certified Service Technician
2 days ago
Claremont, United States Mazda of Claremont Full timeAt the all-new state of the art facility at Claremont Mazda we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Claremont Mazda is absolutely critical to its success. Our promise is to keep delivering the same award winning...