Tier II/III Support Technician

2 weeks ago


Fort Bliss, United States Aleknagik Technology Full time
Job DescriptionJob Description

Tier II/III Support Technician

Aleknagik Technology, LLC is seeking an On-site Tier II/III Support Technician who will support the Information Management Division of William Beaumont Army Medical Center (WBAMC). The successful applicant will work as a team to provide a full range of IT services necessary to deliver Tier II/Tier III desktop support both locally (hands-on at customer deskside) and remotely (via remote access software from customer's site).

Responsibilities

  • Image, support, maintain, troubleshoot and manage Microsoft desktop environments in a complex WBAMC infrastructure.
  • Work will be fully documented in tickets to include, but not limited to; root cause, analysis, and resolution implemented.
  • Provide installation technical support in troubleshooting and correcting problems associated with unclassified networks and computers as directed by WBAMC.
  • Provide installation and technical support to peripherals connected to the WBAMC network, to include but not limited to, mobile devices and printers.

Qualifications

  • Must be a U.S. citizen
  • Must consent to and be able to pass a Government background investigation (includes finger-printing)
  • Certifications REQUIRED: at a minimum, CompTIA Security+ AND CompTIA A+
  • Experience providing IT customer support in a professional setting

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