Dispensary Associate

2 weeks ago

West Newton, United States AW Holdings Full time
Dispensary Associate Job Description

Ascend Wellness Holdings (AWH) is seeking a highly skilled Dispensary Associate to join our team in Newton, MA. As a Dispensary Associate, you will play a critical role in guiding customers through the cannabis purchasing experience, providing informed recommendations, and ensuring operational integrity and compliance throughout the store.

Key Responsibilities:
  • Deliver exceptional customer service while maintaining a high level of accuracy in a fast-paced environment
  • Guide customers through sales transactions, offering advice and knowledge as needed
  • Ensure the sales floor is stocked, displays and menus are up-to-date and accurate, and the store is well maintained
  • Promote a positive, customer-service oriented work environment and comply with established policies and procedures
  • Continuously develop product knowledge to offer customers the most up-to-date information and advice
  • Respond to customer inquiries in-store, online, and over the phone
  • Accurately use and maintain the point of sale (POS) system
  • Accurate cash handling, customer cart management, and ringing of customer transactions
  • Accurate and timely data entry of customer information
  • Strive to achieve team and individual performance goals
  • Verify proper paperwork, documentation, and required identification for customers
  • Execute inventory, visual merchandising, marketing, customer service, or other in-store operations as directed by Store Leadership
  • Report any observed inconsistencies or hazards to Store Leadership
  • Maintain a clean, organized, safe, and inviting store environment
  • Complete store opening and closing checklists
Requirements:
  • Must be at least 21 years of age
  • High school diploma or general education degree (GED)
  • Retail experience preferred, cannabis retail experience a plus
  • Exceptional customer service skills
  • Knowledge of basic computer skills
  • Cannabis point of sale (POS) software a plus
  • Positive attitude, team player, and strong work ethic
  • Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes, and organizational rules, regulations, directives, and standard operating procedures
  • Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
  • Must have excellent organization and time management skills
  • Must be focused, pay close attention to detail
  • Must be able to communicate clearly and effectively

*Wages, hours, and working conditions are subject to a collective bargaining agreement with a labor union.

Ascend Wellness Holdings (AWH) is a vertically integrated cannabis cultivator, processor, and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio, and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are committed to improving the quality of our patients' lives by offering unrivaled quality, consistency, and meticulously curated products that satisfy our customers' unique, individual needs.

EEO STATEMENT

Ascend Wellness Holdings, LLC and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

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