Technical Writer

2 weeks ago

Jersey City, United States VSG Business Solutions LLC Full time
Job DescriptionJob Description

Banking Domian

Need Local Candidates

Client is in need of a Technical Writer with API documentation and banking domain experience

Job Responsibilities:

  • Documentation: Collaborate with product owners, support specialists, trainers, and engineers to produce high-quality technical documentation for our products and services. This could include user guides, technical API documentation, FAQs, system manuals, technical specifications, training materials, and more.
  • Product Support: Work closely with our product and development teams to translate technical specifications into user-friendly, understandable content. Play a key role in the product design process by ensuring user-centricity in the documentation.
  • User Support: Develop documentation to aid our support specialists in troubleshooting and resolving issues. Create resources such as knowledge base articles and troubleshooting guides.
  • Training Material Development: Assist in the development of effective training materials for clients. This includes writing scripts for video tutorials, creating slide decks for webinars, and drafting handouts for in-person training sessions.
  • Quality Assurance: Review documentation to ensure it is clear, concise, and user-friendly. Perform ongoing updates to existing documentation to ensure they remain accurate and relevant.
  • Continuous Improvement: Ensure the flow of improvements from e.g., Support to Documentation updates to Training Material updates is working smoothly and accurately.

Required Qualifications, Skills, and Capabilities:

  • Bachelor's degree in a relevant field (e.g., English, Communications, Technical Writing, Computer Science) preferred
  • Minimum 3/6 years of experience in technical writing, ideally within the financial sector
  • Proven ability to understand and explain complex technical concepts concisely
  • Exceptional writing, proofreading, and editing skills, e.g., with release notes or API documentation
  • Strong research skills, able to quickly grasp new concepts and technologies
  • Experience working with documentation tools like Microsoft Office Suite, Adobe Suite, and Confluence
  • Ability to manage multiple tasks and projects simultaneously in a fast-paced, collaborative environment
  • Experience with content management systems (CMS) such as DITA, Adobe Experience Manager, MadCap Flare, Office Suite, etc.
  • Experience with markdown and markup languages such as DITA, HTML, XML, CSS
  • Strong conversational knowledge of technology principles, including APIs, Swagger, SDKs, authentication, programming languages and version control.

Preferred Qualifications, Skills and Capabilities:

  • Working knowledge of Jira and/or Jira Align as well as document version control systems
  • Familiarity with technical writing standards and style guides.
  • Excellent organizational skills with strong attention to details
  • Good interpersonal and communication skills with ability to handle constructive criticism and feedback
  • A self-starter who can work independently, but also collaborate effectively with teams in an agile setting

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