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Client Advocate

1 month ago

Salt Lake City, United States Catholic Community Services Full time
Job DescriptionJob Description

Position Title: Client Advocate

FLSA Classification: Non-Exempt

Full or part-time status: Full-time

Department: Basic Needs

Reports to: Basic Needs Operations Manager

Hiring Range: $18.00-$23.00/hr. DOE

Date Written or Last Revised: July 2024


Primary Function of Position

As the Client Advocate, you will provide support to clients by resolving issues, offering solutions and resources, and responding to inquiries promptly. As the primary contact for individuals facing homelessness, you will work closely with internal teams and community partners to provide wrap-around services that help clients achieve self-sufficiency.


Major Position Responsibilities

  1. Client Assessments: Participate in performing client assessments and intakes.
  2. Case File Management: Maintain a working knowledge of HMIS system, performing digital intakes, case notes, and file creation.
  3. Crisis Intervention: Assist with client crisis intervention.
  4. Goal Development: Develop client-centered goals based on clients' needs.
  5. Program Fidelity: Ensure program fidelity, documentation accuracy, confidentiality, and maintain client records.
  6. Report Preparation: Assist with preparing monthly and quarterly reports in compliance with program regulations.
  7. Collaboration: Collaborate with all departments, promoting a healthy team environment with case managers and other CCS staff, state agencies, and community partners to ensure a seamless support system for our clients.
  8. Resource Development: Develop new resources and contacts that will provide our individuals with the most up-to-date information.
  9. Staff Meetings: Attend regularly scheduled staff meetings.
  10. Relationship Building: Develop and maintain relationships with clients.
  11. Other duties as assigned.

Work Environment

  1. This position is in a professional office environment using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
  2. Some local travel may be required.

Physical Demands

  1. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand, as necessary.
  2. This role includes driving locally.

Skills, Knowledge, and Abilities

  1. Computer Proficiency: Proficiency in computer skills, particularly Excel and Word, to maintain case files, complete documentation, schedule appointments, and correspond using Outlook.
  2. Cultural Competence: Experience working with other cultures and vulnerable populations.
  3. Independence: Ability to work independently and manage multiple tasks.
  4. Sensitivity: Ability to be sensitive to the needs of clients, client's families, visitors, co-workers, volunteers, and any other person with whom the employee may interact.
  5. Time Management: Recognize time as a valuable resource and respond promptly to the needs of clients, co-workers, and community partners. Consistently performs work assignments in a timely, efficient manner.
  6. Problem Solving: Strong problem-solving and conflict resolution skills.
  7. Communication Skills: Excellent communication and interpersonal skills.
  8. Personal Qualities: Personal qualities of openness and respect for co-workers and clients, compassion, and graciousness in helping clients to assess and face their situations and to accept assistance.

Education, Training, and Experience

  1. A bachelor's degree in social work or equivalent experience.
  2. Two years' customer service experience is preferred.
  3. Prior case management experience is a plus.

Background Screening Requirement

  1. Must pass a national BCI/FBI background check.

Licenses, certifications, and credentials

  1. Current Utah driver's license, proof of auto insurance with minimum policy liability limits of $50,000 per person and $100,000 per incident, 21 years of age or older, a clean driving record, and ability to meet CCS vehicle safety requirements

Position status and expected schedule

  1. This position is scheduled to work 40 hours per week from Monday-Friday between 8:00-4:30 pm.



DISCLAIMER STATEMENT: This job description lists typical examples of work and is not intended to include every job, duty, and responsibility specific to a position. The employer reserves the right to change or assign other duties to this position with or without notice.


CCS is an equal opportunity employer.





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