Scheduler

3 weeks ago

Silver Spring, United States Purple Communications Inc Full time
Job DescriptionJob Description

Scheduler

Purple Communications is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay service and video remote interpreting, the Company delivers a wide array of options designed to meet the unique communication needs of its customers. Please view our website: www.purplevrs.com.

Purple Communications' vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters.

We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams

Essential Job Functions:

The Scheduler is responsible for satisfying company objectives by providing superior analysis and scheduling to ensure an efficient and effective operation. In a courteous and professional manner, the incumbent will create and maintain quality relationships with customers of community interpreting services. Internally, the incumbent will schedule staff and independent contractors via personal contact, with an eye to minimizing travel costs, maximizing efficiencies without sacrificing established safe work practices. This position will also be responsible for processing paperwork and doing basic data entry for specified center reports and functions. On an as-needed basis, this position will act as a resource to support center business needs in both the Video and on-site environments.

Scheduler Responsibilities:

  • Assist in the acquisition and retention of customers for on-site community and video remote interpreting services
  • Assure effective daily operations by negotiating with and communicating with clients, inputting job requests accurately and efficiently, coordinating interpreter schedules and providing superior customer service
  • Ensure the highest quality customer experience possible for all internal and external customers
  • Schedule interpreters (staff as well as independent contractors) to ensure appropriate coverage for center workloads to include Video Relay (VRS), Video Remote (VRI), and on-site community interpreting assignments.
  • Maintain a database of current, qualified, trained interpreters available for VRS, VRI and Community Interpreting
  • Work with the center team in an office environment supporting all lines of operation
  • Keep management promptly and fully informed of all problems or unusual situations related to scheduling
  • Provide data entry and other organizational support to management
  • Provide interpreting services as needed for center operations to include Video Relay (VRS), Video Remote (VRI), and on-site community interpreting assignments.
  • Support other members and functions of the workforce management department
  • Perform other related duties and/or special projects as required

Scheduler Skills/Qualifications:

  • Two years of experience in workforce scheduling
  • Expertise using databases
  • Proficient in the use of Windows and Microsoft Office with an emphasis on Excel
  • Basic Data Entry skills
  • Knowledge of RID/NAD and other interpreting issues
  • Ability to cope with and thrive in a fast-paced environment
  • Good organizational and communication skills
  • Strong attention to detail
  • Able to work with minimal supervision
  • Must be self-motivated and a quick learner
  • Strong team player
  • Sign language interpreter/experience preferred

Work environment:

Employees may experience the following physical demands for extended periods of time.

  • Sitting, standing and walking (95-100%)
  • Keyboarding (40-60%)
  • Viewing computer monitor, videophone, and cell phone (40-60%)
  • Lifting computers and other equipment.
  • Position may require some travel.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

Purple Communications is an Equal Opportunity Employer. Principals Only

  • Scheduling Lead

    4 weeks ago

    Silver Spring, United States Smiles of Hyattsville Full time

    Are you looking to build a carrer in dental industry? Look no further we are a growing dental organization with plenty of opportunity for growth for individual who is committed. **Responsibilities**: - Schedule appointments for patients in a dental office setting - Coordinate and manage the daily schedule of the dental office - Ensure that all patient...

  • Scheduling Coordinator

    4 weeks ago

    Silver Spring, Maryland, United States WARNERMEDIA Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...

  • Project Scheduler

    5 days ago

    Spring, United States Strike Full time

    **Job Summary**: The Project Scheduler is responsible for the creation of project schedules for Terminals, Chemical Plants and Pipeline Engineering, Procurement and Construction work in order to meet project requirements. The Project Scheduler will wrok with the Project Manager, Project Controls Lead and department personnel to manage multiple projects,...

  • Project Scheduler

    6 days ago

    Spring, United States Strike Full time

    **Job Summary**: The Project Scheduler is responsible for the creation of project schedules for Terminals, Chemical Plants and Pipeline Engineering, Procurement and Construction work in order to meet project requirements. The Project Scheduler will work with the Project Manager, Project Controls Lead and department personnel to manage multiple projects,...

  • Project Scheduler

    2 weeks ago

    Spring, United States Strike Full time

    Job Summary: The Project Scheduler is responsible for the creation of project schedules for Terminals, Chemical Plants and Pipeline Engineering, Procurement and Construction work in order to meet project requirements. The Project Scheduler will wrok with the Project Manager, Project Controls Lead and department personnel to manage multiple projects,...

  • Project Scheduler

    2 weeks ago

    Spring, United States Strike Full time

    Job Summary: The Project Scheduler is responsible for the creation of project schedules for Terminals, Chemical Plants and Pipeline Engineering, Procurement and Construction work in order to meet project requirements. The Project Scheduler will wrok with the Project Manager, Project Controls Lead and department personnel to manage multiple projects,...

  • Project Scheduler

    4 weeks ago

    Spring, United States STRIKE Full time

    Job Summary:The Project Scheduler is responsible for the creation of project schedules for Terminals, Chemical Plants and Pipeline Engineering, Procurement and Construction work in order to meet project requirements.The Project Scheduler will wrok with the Project Manager, Project Controls Lead and department personnel to manage multiple projects,...

  • Project Scheduler

    3 weeks ago

    Spring, United States Strike Full time

    Job DescriptionJob DescriptionJob Summary:The Project Scheduler is responsible for the creation of project schedules for Terminals, Chemical Plants and Pipeline Engineering, Procurement and Construction work in order to meet project requirements. The Project Scheduler will wrok with the Project Manager, Project Controls Lead and department personnel to...

  • Project Scheduler

    4 weeks ago

    Spring, United States STRIKE Full time

    Job Summary:The Project Scheduler is responsible for the creation of project schedules for Terminals, Chemical Plants and Pipeline Engineering, Procurement and Construction work in order to meet project requirements.The Project Scheduler will wrok with the Project Manager, Project Controls Lead and department personnel to manage multiple projects,...

  • Project Scheduler

    2 weeks ago

    Spring, United States Strike Full time

    Job Summary:The Project Scheduler is responsible for the creation of project schedules for Terminals, Chemical Plants and Pipeline Engineering, Procurement and Construction work in order to meet project requirements. The Project Scheduler will wrok with the Project Manager, Project Controls Lead and department personnel to manage multiple projects,...

  • Natural Gas Scheduler

    1 week ago

    Spring, United States Exxon Mobil Full time

    About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.The success of our Upstream, Product Solutions and Low...

  • Natural Gas Scheduler

    4 weeks ago

    Spring, United States ExxonMobil Full time

      About us   At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.   The success of our Upstream,...

  • Natural Gas Scheduler

    3 weeks ago

    Spring, United States ExxonMobil Full time

      About us   At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.   The success of our Upstream,...

  • Call Center Representative

    1 week ago

    Silver Spring, United States Children's National Health System Full time

    Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Respons Call Center, Representative, Customer Service, Insurance, Healthcare, Technology, Information, Patient

  • Call Center Representative

    3 days ago

    Silver Spring, United States Children's National Hospital Full time

    **Description** Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Responsible for obtaining and validating patient information from various sources and to ensure...

  • Call Center Representative

    5 days ago

    Silver Spring, United States Children's National Medical Center Full time

    Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Responsible for obtaining and validating patient information from various sources and to ensure information entered...

  • Call Center Representative

    2 weeks ago

    Silver Spring, United States Children's National Medical Center Full time

    Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Responsible for obtaining and validating patient information from various sources and to ensure information entered...

  • Call Center Representative

    2 weeks ago

    Silver Spring, United States Advantia Health Full time

    OB-Gyn Associates of Advantia is seeking a full-time bilingual Call Center Representative. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Job Responsibilities: * Serves patients by greeting and helping them on the telephone,...

  • Dispatcher - Beltsville MD

    2 weeks ago

    Silver Spring, United States Len The Plumber Full time

    Dispatcher - High Volume Service Team - Full Time / Hourly!JOIN THE LEN THE PLUMBER HEATING AND AIR TEAM!!!NOTE: BRANCH LOCATION: BELTSVILLE MD - This is a Full Time Hourly position - This position is an in-office position, and will include 7am - 330 pm, afternoon and evening shifts. No overnights. Will also include at least one weekend Saturday & Sunday...

  • Call Center Representative

    2 weeks ago

    Silver Spring, United States Children's National Medical Center Full time

    Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community doctors/staff and other staff in a courteous manner. Responsible for obtaining and validating patient information from various sources and to ensure information entered...