We have other current jobs related to this field that you can find below

  • Front Desk Agent

    1 month ago

    Providence, United States Omni Hotels Full time

    Location: Providence Hotel The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from...

  • Front Desk Agent

    3 months ago

    Providence, United States StepStone Hospitality Inc. Full time

    Job DescriptionJob DescriptionDescription:Looking for a friendly front desk agent to join our team at Home2 Suites by Hilton Manhattan View Long Island City NY!Administration· Register and assign rooms to guests.· Issue room key and escort instructions to Guest Service Agent or directly to guest.· Sort and track incoming mail and messages.· Transmit and...

  • Front Desk Agent

    3 months ago

    Providence, United States Main Street Hospitality Full time

    Job DetailsLevel Experienced Job Location The Beatrice Hotel - Providence, RI Position Type Full Time Education Level High School Salary Range $17.00 Travel Percentage None Job Shift Any Job Category Hospitality - Hotel Description The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and...

  • Front Desk Agent

    3 months ago

    Providence, United States Graduate Providence Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Clerk

    2 months ago

    Providence, United States DelMonte Hotel Group Full time

    Job Description Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk. You will play a key role to ensure a great guest and colleague experience. We offer competitive...

  • Front Desk Receptionist

    2 months ago

    Providence, United States Ortho Rhode Island Full time

    Job DescriptionJob DescriptionThe Front Desk Receptionist is responsible for maximizing daily patient and clinical services by greeting, registering and checking out patients, in a friendly and efficient manner. They also direct vendors and visitors as needed to proper contacts. They are responsible for maximizing and maintaining daily staffing, as well as...

  • ASC Front Desk Receptionist/Scheduler

    2 months ago

    East Providence, United States University Orthopedics Full time

    Job DescriptionJob DescriptionJob Title: Front Desk Receptionist/SchedulerReports To: ASC Business Office Manager General Summary of Duties: This position will work as the Front Desk Receptionist for our Ambulatory Surgery Center. The Front Desk Receptionist/Scheduler will be responsible for providing quality customer service to our patients. This position...

  • Front Desk Medical Receptionist | Full Time

    2 months ago

    East Providence, United States Goconfluent Full time

    ** Front Desk Medical Receptionist | Full Time** **Job Category****:** Office **Requisition Number****:** FRONT005327 Showing 1 location **Job Details** **Description** Pappas Physical Therapy is looking for a **full-time** Front Desk Medical Receptionist at our **East Providence** location. With the clinic hours **Monday-Friday 7:30am4:00pm with 2 evenings...

  • Front Desk Medical Receptionist- East Providence

    2 months ago

    East Providence, United States Pappas OPT Physical and Hand Therapy Full time

    Overview: Pappas OPT Physical, Sports, and Hand Therapy is looking for a FULL-TIME Medical Front Desk Receptionist (Care Coordinator) to join our East Providence team! At Pappas OPT Physical, Sports, and Hand Therapy, youll find an amazing culture because we want our employees to love coming to work and do what they love- helping our patients get back to...

  • Maitre D'

    1 month ago

    Providence, United States Squeeze Massage Full time

    Job DescriptionJob DescriptionWe’re Squeeze, a feel-good company, from the Founders of Drybar.   A bit about us: Squeeze was designed to revolutionize the massage experience, from our forward-thinking technology to our dedication to team member experience. We are focused on the human side of business, and we work to foster an inclusive environment, where...

  • Guest Services Representative

    8 hours ago

    Providence, Rhode Island, United States Omni Hotels Full time

    Location: Omni Hotels The Omni Providence is a distinguished establishment in Rhode Island, seamlessly connected to the Rhode Island Convention Center and the Dunkin Donuts Convention Center, as well as the Providence Place Mall. Our guests enjoy the convenience of being within walking distance to the city's rich history and vibrant dining scene. At Omni...

  • Front Desk

    2 weeks ago

    Providence, United States Marriott International, Inc Full time

    Additional Information Evening ShiftJob Number 24145005Job Category Rooms & Guest Services OperationsLocation Aloft Providence Downtown, 191 Dorrance Street, Providence, Rhode Island, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth...

  • Front Desk

    2 weeks ago

    Providence, United States Marriott International, Inc Full time

    Additional Information Evening ShiftJob Number 24145005Job Category Rooms & Guest Services OperationsLocation Aloft Providence Downtown, 191 Dorrance Street, Providence, Rhode Island, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth...

  • Front Desk

    2 weeks ago

    Providence, United States Marriott International, Inc Full time

    Additional Information Evening ShiftJob Number 24145005Job Category Rooms & Guest Services OperationsLocation Aloft Providence Downtown, 191 Dorrance Street, Providence, Rhode Island, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth...

  • Front Desk

    2 weeks ago

    Providence, United States Marriott International, Inc Full time

    Additional Information Evening ShiftJob Number 24145005Job Category Rooms & Guest Services OperationsLocation Aloft Providence Downtown, 191 Dorrance Street, Providence, Rhode Island, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth...

  • Guest Services Supervisor

    7 hours ago

    Providence, Rhode Island, United States TPG Hotels & Resorts Full time

    Position Overview:As a Guest Services Supervisor, your primary responsibility will be to uphold the highest standards of customer service for all guests and visitors. Key Responsibilities:You will oversee and manage the daily operations of the front desk and front office personnel, ensuring a seamless experience for all guests. Essential Duties:1. Supervise...

  • Guest Services Supervisor

    2 hours ago

    Providence, Rhode Island, United States TPG Hotels & Resorts Full time

    Position Overview:As a Guest Services Supervisor, your primary responsibility will be to uphold the highest standards of customer service for all guests and visitors. Key Responsibilities:You will oversee and manage the operations of the front desk and front office personnel, ensuring a seamless and efficient experience for all. Essential Duties:1. Supervise...

  • Guest Services Representative

    8 hours ago

    Providence, Rhode Island, United States Omni Hotels Full time

    Location: Omni Hotels The Omni Providence stands as a distinguished hotel in Rhode Island, seamlessly connected to key venues such as the Rhode Island Convention Center and the Providence Place Mall. Guests can enjoy easy access to a plethora of attractions, from historical landmarks to exceptional dining options. At Omni Providence, we pride ourselves on...

  • Receptionist/Front Desk Float

    1 week ago

    Providence, United States Regional Health Care Affiliates, Inc Full time

    Job DescriptionJob DescriptionDescription:SUMMARY OF DUTIES: To greet, register and/or check-out all patients at the registration area, verifying necessary information and collecting all up-front payments. This position requires travel to all clinics as needed for coverage. The base location will be Henderson, KY. Applicant must be flexible and able to adapt...

  • Receptionist, Physician Practice

    4 days ago

    Providence, United States Kent Hospital Full time

    Job Summary:Responsible for good customer service, contributing to the patient's overall successful interaction with the office. Answers telephone and directs calls as appropriate.Duties and Responsibilities:1. Checks patients in and out. Verifies demographic information via the computer and practice management system, scanning the insurance card, collecting...

Front Desk Agent

2 months ago

Providence, United States The Beatrice Full time
Job DescriptionJob Description

SCOPE OF POSITION:

The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service questions and requests. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.
  • Maintain regular attendance in compliance with Beatrice standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include a clean, pressed uniform and correct name tag when working.
  • Always comply with Beatrice standards and regulations to encourage safe and efficient hotel operations.
  • Register guests into the hotel in a prompt and courteous manner, using Beatrice Standards and up selling techniques to maximize room rates.
  • Prepare for group check in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift.
  • Check guests out of the hotel; process customer payments according to established policies and procedures.
  • Respond to guest requests promptly; promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase satisfaction.
  • Resolve minor guest complaints to the satisfaction of the customer; inform supervisor of major problems, complaints, disturbances or unhappy guests.
  • Book guest reservations, confidently selling the room and hotel product.
  • Handle departmental accounting of monies, receipts, guest accounts and other forms of credit; post all charges; complete cashier’s report, and prepare deposit.
  • Balance bank daily.
  • Complete all side work and cleaning duties per standards. 
  • Run daily arrival report and identify any special requests, delivering to the guest room as needed. 
  • Always maintain a clean and organized work area.
  • Maintain proper key control daily. 
  • Be attentive to the upkeep of the lobby and public spaces. Tend to them as needed. 
  • Collaborate with restaurant operator to create a seamless guest experience between both entities. 
  • Check with Supervisor prior to end of shift.
  • Have thorough knowledge of outside venues and directions to each.
  • Full understanding of the Front Desk system for all guest services.
  • Perform other duties as requested by management.
  • Attend meetings/training as required by management.

REQUIREMENTS:

Education & Experience:

  • High School diploma or equivalent and hotel or customer service experience preferred.
  • Strong Computer skills and basic financial knowledge required.

Physical Demands:

  • Rotating schedules including nights and weekends.
  • Light work-Exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to be on your feet throughout the entire shift.

Required Competencies

  • Must be able to convey information and ideas clearly, both oral and written.
  • Must work well in stressful, fast paced, high-pressure situations.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.
  • Must be able to prioritize departmental functions to meet due dates and deadlines.
  • Must be able to work with and understand financial information and data, and basic arithmetic function.