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IT Specialist Helpdesk Support

2 months ago

Springboro, United States OPSPro, LLC Part time
Job DescriptionJob Description

IT Helpdesk Support Specialist

Are you a Good Egg? Do you handle confidential client information with integrity and are considered by your clients a detail-oriented, trusted advisor? Do you always seek more knowledge and stay current with the latest software updates and versions, willing to take on new projects and responsibilities as you grow in your career? If you are very customer-service and results oriented, an experienced problem solver who is a team player, and a self-start with excellent communication skills who can handle multiple tasks simultaneously, we want to talk to you


What does a Helpdesk Support Specialist do at OPSPro?

This role is part of a cross-functional team while handling multiple tasks concurrently.

· Provide remote & in-person technical support, incident, &^ problem management to end-sures on technology issues regarding computer operations, software support, setups and error messages.

· In-person support includes 5-6 hours on Sundays (with flexibility to be off a weekday)

· Troubleshoot & support software applications & business processes

· Troubleshoot & repair new or existing hardware

· Analyzes & tests new hardware / software configurations

· Provide technical support for local & remote laptop users including rebuild, reimage, remote support, & VPN support

· Assist the technical lead with projects from implementation through testing & production

· Accurately update applications, websites, & content management systems

· Accurately update & maintain electronic records with current data.


Please note

· On call, & evening/weekend hours will be required as needed for support & maintenance issues (1 week every 8 weeks).

· Some local travel will be required. Domestic travel could be required.



What experience does the Helpdesk Support Specialist need?

· Minimum 2 years of experience with computer systems support, helpdesk support, computer deployment and imaging.

· Working knowledge of Microsoft Office & Windows Operating Systems (experience with Linux and Macintosh operating systems would be a plus)

· Experience with Office365 administration & end user/client support

· Working knowledge of computer networks & Wi-Fi

· Ability to work as single resource at client locations

· Experience supporting multiple clients or tasks simultaneously

· Experience installing software, patches & updates on desktops & laptops

· Experience in troubleshooting network & wireless issues

· Experience in supporting Windows 7 & Windows 10

· Technical certificates are a plus


What does OPSPro do?

OPSPro specializes in providing small businesses and government contractors with compliance and operational support including HR, Payroll, Accounting, Contracting, and IT. We hire experts in these areas who work with our clients to provide the part-time, expert services they need but are not ready to hire for at this point. We often have clients who hire us for one service, but then become clients of the other departments as well. We are known for our experience with government contracting and the ability to provide customized services to start-ups and small businesses.


Why do people love working at OPSPro?

· We run on EOS™ (this means we take time to work "on" the business to make sure we all have clear expectations, everyone's voice is heard, and we are all rowing in the same direction)

· We value our people (you will often hear "Family First" and we take our work-life balance serious)

· We have been around for while (we are not one of those recent, all-remote companies that are trying to figure things out as they go along - our IT department will set you up with all the hardware and software you need, we meet constantly "face-to-face" via Teams, and we have established services, processes, job responsibilities, marketing materials, and so much more)

· We offer great benefits: including Medical, Dental & Vision insurance, FSA, HRA, Life Insurance, 401k with up to 5% match, generous PTO, Education Reimbursement, etc.


OPSPro is an EEO employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics. OPSPro participates in the E-Verify Employment Verification Program.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

Equal Opportunity Employer

OPSPro participates in the E-Verify Employment Verification Program.