Server

3 months ago

Lake Forest, United States The Forester by Hyatt-Janko Hospitality Full time
Job DescriptionJob Description

Provide quality, value-added professional service in the restaurant department to exceed brand standards for food service, guest helpfulness, and guest friendliness.

ESSENTIAL DUTIES

To enhance our guests with good, prompt and courteous food service, and by providing and enjoyable function from start to finish. Essential duties and responsibilities include the following (other duties may be assigned):

  • Check station assigned, prior to opening, for cleanliness of tables and chairs, proper placement of condiments, table accessories, china, glassware and silverware on tables.
  • Prepares dressing, creamer, butter, rolls, salt, pepper, coffee & tea.
  • Meets and greets guests as they are seated.
  • Be aware of breakfast, lunch, dinner, To Go and Beverage menu.
  • Be knowledgeable of all menu items, their garnish, contents and preparation methods
  • Answers guest questions about the breakfast and lunch menu
  • Prepares and serves starbucks beverages
  • Records food and beverage order legibly on check, orders and picks up food promptly.
  • Serves and refreshes all beverage needs, serves and clears food and used dishes as needed.
  • Presents check and collect payment, operating point of sale equipment accurately.
  • Special attention should be made to finer points of service, i.e. water glasses filled, checking back just after serving entrée, keeping proper posture and being personable, but limiting conversation.
  • Exceeds guest expectations, with proper attitude and prompt service.

CUSTOMER SERVICE AND GUEST SATISFACTION

  • Maintain a high standard of personal appearance and proper uniform within entire department
  • Greets guests, visitors and team members in a courteous and friendly manner
  • Assists guests and team members with anything that they may need
  • Performs other duties as assigned, requested, or deemed necessary by management

SAFETY AND SECURITY

  • Be proficient and train all team members in Safety and Security Policies
  • Report any suspicious activity of guest, visitors or staff
  • always Maintains security for guests and property by keeping room doors locked
  • Write up Guest Incident reports as needed
  • Perform duties in accordance with Safety and Security Policies
  • Perform duties in accordance with OSHA and Blood Borne Pathogens regulations

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

  • Physically and visually able to utilize a computer keyboard, printer, phones, and basic office supplies
  • Firm and simple grasping is an ongoing requirement for all aspects of work
  • Lifting of supplies occurs occasionally, usually not more than 25 lbs. but may be up to 50 lbs.
  • Able to stand and walk for long periods of time through the work day
  • Reaching, pushing, pulling, twisting of body at the waist, and bending are required

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED. 6 months serving experience.

LANGUAGE SKILLS

Must be able to communicate clearly with guests, customers, supervisors and fellow employees.

MATHEMATICAL SKILLS –Basic math skills required

REASONING ABILITY

Must be able to analyze routine data to make appropriate judgments regarding banquet processes. Must be able to use appropriate judgments as it pertains to supervisory duties.

CERTIFICATES, LICENSES, REGISTRATIONS

BASSET – Beverage Alcohol Seller and Server certificate

PHYSICAL DEMANDS

Practice correct safety standards and rules at all times. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift/push/pull 50 pounds. Required to walk, stand, bend, crouch, kneel, and reach. Requires ability to reach, grasp and feel.

HOURS

This opening is for a morning shift, from 5:30am to 2pm. Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be requested to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demand, hours may be reduced at any time.

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