Retail Support Specialist

1 month ago


Lafayette, United States Home Bank Full time
Job DescriptionJob Description

PURPOSE OF THE JOB

Support the Retail frontline staff by responding to inquires through Retail Support channels, recommending solutions, and guiding staff through procedures and processes.

This position can be located in any of our markets: Acadiana, Southwest, Northshore, Baton Rouge, New Orleans, Mississippi, Houston.


MAIN DUTIES OF THE JOB

  • Assist with continued support of new and existing Retail staff on the use of Home Bank equipment, systems and applications, policies and procedures, and effective and accurate processing of customer account transactions.
  • Assist with maintaining Retail Procedure Manuals and other intranet resources, ensuring that information remains current.
  • Submit cash orders and deposits with the appropriate vendor for banking centers of all markets. Assist with any reported discrepancies in money received or cash deliveries and pickups.
  • Act as liaison between bank, banking centers, and cash delivery service providers.
  • Assist the Account Department with Fedcash related GL reconciliation discrepancies by communicating with the appropriate vendors.
  • Communicate holiday cash order/deposit instructions to contracted armored car carriers and banking center staff.
  • Assist with monitoring the over/short report and assist banking center staff to investigate any outages and/or violations of the policy.
  • Assist with monitoring banking center quarterly audits.
  • System Administrator for various supply ordering websites and Retail related systems.
  • Respond to inquiries through Retail Support channels, assisting Retail staff with procedural/system inquires, addressing Retail system errors, etc. as necessary.
  • Maintain a good working relationship with all enterprise departments.
  • Perform other duties as assigned.

WHAT WILL YOU NEED TO SUCCEED

  • High school diploma or equivalent required
  • Associate degree preferred
  • Completion of Home Bank’s Teller and Deposit Account training program
  • A minimum of one-year previous Banking Center Retail experience
  • Knowledge of Bank application systems, products, and services
  • Knowledge of the Teller and Platform job functions
  • Knowledge of principles and processes for providing customer and personal services
  • Computer literate with moderate to expert knowledge of Microsoft Office systems and visual aids technology
  • Ability to communicate information and ideas (both speaking and written) so other individuals will understand
  • Ability to speak clearly so others can understand
  • Ability to listen and understand information and ideas presented through spoken words and sentences
  • Proficient analytical and problem-solving skills


HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER

GOOD CREDIT IS A MUST

CREDIT REPORT IS REQUIRED FOR EMPLOYMENT



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