Customer Experience Specialist
1 week ago
Position Information
Position
Customer Experience Specialist
Employee Name
Department
CX - Inbound
Reports to
Ann Crete
Job Purpose
Our Customer Experience Specialists provide solution-based support to our most valuable stakeholders, our customers. They aim to leverage passion and ability to understand our customer’s needs to provide service at a level that exceeds expectations.
Responsibilities
Provide Support to Telesales, Web, Marketplace, and Unassigned Customers.
Work in a team environment to answer all inbound calls, emails, and tickets in a professional manner and within our service level agreement timeframes.
Assist customers with placing orders, returns, quotes, catalog requests, product questions, tracking updates and any other customer inquiries.
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