Customer Experience Specialist

1 week ago


Duncan, United States Travers Tool Co. Inc. Full time
Job DescriptionJob Description



Position Information



Position



Customer Experience Specialist



Employee Name





Department



CX - Inbound



Reports to



Ann Crete



Job Purpose





Our Customer Experience Specialists provide solution-based support to our most valuable stakeholders, our customers. They aim to leverage passion and ability to understand our customer’s needs to provide service at a level that exceeds expectations.



Responsibilities



  • Provide Support to Telesales, Web, Marketplace, and Unassigned Customers.

  • Work in a team environment to answer all inbound calls, emails, and tickets in a professional manner and within our service level agreement timeframes.

  • Assist customers with placing orders, returns, quotes, catalog requests, product questions, tracking updates and any other customer inquiries.



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