Operations 4

Found in: beBee jobs US - 1 week ago

Duncan, Oklahoma, United States D-Career Full time

Objective of job:

  • To assure customer service and satisfaction as it pertains to product quality of Wire Harnesses.
  • To act as a communication link in addressing customer complaints.
  • To assist in the prevention of defects and the improvement of processes and products through interface with the customer line personnel, business unit staff, and plant technical & quality specialists.

Principal activities:

  • Coordinates immediate actions at customer facility in response to complaints, including but not limited to; containing, sorting, and reworking suspected material.
  • Monitors progress to ensure that customer requirements and deadlines are met for every activity such as, inspections/reworks/engineering changing.
  • Documents and communicates all rework/inspection actions performed at customer's site and manufacturing locations pertaining to customer complaints and DRX internal quality issues.
  • Check and analyze all rejected parts and coordinates returns of defective products if needed.
  • Works closely with BMW line workers attending to their concerns pertaining to harnesses in effort to prevent possible future defects.
  • Performs tasks related to rework area, as assigned by NAE-B50/ NAE4Q.
  • Documents and reports the rework activities for wiring harnesses.
  • Directs the upgrading of equipment to ensure timeliness and customer satisfaction.
  • Maintains functionality of the rework area and in charge of the inventory of components BMW and DAA cabinets.
  • In charge of reviewing all the issues reported by the customer, and work on providing the suitable information for both parties involved.

Job Requirements:

  • 2-3 Quality/Engineering/Electrics.
  • Ability to read Drawings.
  • Intermediate Excel Skills.
  • Independent Thinker/Worker.
  • Continuous Improvement.

Benefits:

  • Competitive pay structure.
  • Comprehensive Health, Dental, and Vision Coverage.
  • Retirement savings plan with company match.
  • Generous paid time off and holidays.
  • Career development opportunities and tuition reimbursement.
  • Employee discounts on company products and services.
  • Fun and inclusive company culture with regular team events.
  • Opportunities for advancement and professional growth.

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