Youth Case Manager I/II/III

COOK INLET TRIBAL COUNCIL, INC.

JOB DESCRIPTION

Job Title: 477 Youth Case Manager I/II/III

Department: Employment & Training Services Department (ETSD)

Reports To: 477 Youth Services Manager

Supervises: YEP Interns

FLSA Status: Non-Exempt

Pay Grade: N4 (I), N5 (II), N6 (III)

Job Type: Regular, Full-Time

AKBCU: Yes ICPA: Yes

General Functions:

The 477 Youth Case Manager I, II, III serves Alaskan Natives and American Indian youth living in the greater Anchorage service area and participating in the Tribal Temporary Assistance to Needy Families (TANF) Program, Bureau of Indian Affairs General Assistance (GA) Program, 477 Program, and subsidized youth employment programs provided by the Employment & Training Services Department (ETSD). The Youth Case Manager will focus on providing case management services, career exploration, outreach, advocacy, and workshop facilitation for youth in the greater Anchorage service area. This position will also work closely with various youth programs and services within CITC to ensure youth have access to these services. The 477 Youth Case Manager may assist participants who are in crisis and may need an advocate to help them work through the process of accessing internal and/or external services to reach self-sufficiency. The 477 Youth Case Manager will provide advocacy, referrals, act as an advocate between agencies, and support the development of youth action plans.

Duties and Responsibilities, including but not limited to:

477 Youth Case Manager, I

• Maintain an active participant caseload of Youth participants (Youth Career Connections, Youth Employment Program, or Youth Case Management participants.)
• Establish goals with youth by administering appropriate assessment tools, interpreting results and developing plans to identify education and career pathways, and/or employment placements.
• Obtain education assistance to youth by arranging for services as needed such as: tutoring, counseling, GED preparation, post-secondary opportunities, or other educational needs.
• Support department youth leadership and community services activities.
• Provide youth information on services available in the community and CITC.
• Provide participants orientation to Cook Inlet Tribal Council’s (CITC) services.
• Provide participants with home visits.
• Provide one-on-one coaching and life skills to youth. Identify participants’ barriers to education and assist them in finding solutions to barrier removal.
• Recognize participants’ strengths and skills, and apply those attributes to appropriate activities.
• Authorize Supportive Services to eligible participants according to program policy and procedure.
• Screen and place participants into subsidized employment positions, and supervise participants in partnership with worksite supervisors while they gain work experience.
• When needed, follow progressive discipline procedures, including completion of performance coaching forms and disciplinary action notices, in partnership with the Human Resources Department.
• Work one-on-one with Case Managers on referrals and outreach for Tribal Training and Youth Employment Program (YEP).
• Work with various employment entities to develop suitable worksites for youth participants.
• Meet with potential employers to explain the goal of program, and ensure accuracy of worksite youth intern placement agreements and corresponding paperwork.
• Schedule and attend regular work site visits to monitor youth performance.
• Attend job fairs and community outreach events to promote 477 Youth Services.
• Collect time sheets, review, and contact employer work site supervisors and participants if any discrepancies.
• Approve time sheets within CITC’s electronic timekeeping portal and store records in participant electronic files.
• Obtain, track and document all pertinent information in each case file and/or electronically utilizing the Case Management Database.
• Utilize employment resources, especially Alaska’s People Department at CITC, and within the community to provide work and training opportunities for participants.
• Update and report participant TANF activities & related 477 statistics monthly to Youth Services Supervisor.
• Participate in scheduled community meetings as requested.
• Assist in the facilitation of group activities or workshops, including the week-long orientation for YEP interns.
• Develop curriculum for life skills classes and workshops.
• Facilitate life skills classes and workshops.
• Work as part of a team which includes co-workers, partner agencies and the participant.
• Attend and actively participate in department meeting and trainings.
• Bring policy issues to Youth Services Supervisor or Management Team as they arise.
• Fill in for absent case managers and youth services assistant when necessary.
• Maintain confidentiality according to regulations, policies, and procedures.
• Perform all related duties as needed and assigned.

477 Youth Case Manager, II

• Consistently perform all duties and responsibilities of a 477 Youth Case Manager I with a higher level of proficiency.
• Maintain an active participant caseload of Youth Employment Program, Youth Career Connections, and Youth Case Management participants.

477 Youth Case Manager, III (or lead)

• Consistently perform all duties and responsibilities of a 477 Youth Case Manager I and II with an advanced level of proficiency.
• Assist the 477 Youth Services Manager with identifying, coordinating, and assigning appropriate training for staff.
• Monitor and assist the 477 Youth Services Manager with supportive services and supportive work experience budgets and ensure proper expenditures are in line with budgetary requirements according to current policies.
• Assist 477 Youth Services Manager with reporting for both external and internal reporting requirements
• Conduct file reviews and provide feedback to 477 Youth Case Managers I & II.
• Assist with both long and short-term planning for Youth Employment Programs sessions and phases.

Job Specifications:

• Excellent verbal and written communication skills.
• Demonstrated ability to coordinate multiple activities.
• Strong organizational and time management skills.
• Demonstrated ability to handle crises and make sound judgments.
• Excellent customer service skills.
• Demonstrated ability to work in a team atmosphere.
• Knowledge of area labor markets and current trends.
• Working knowledge of motivational interviewing techniques.
• Demonstrated ability to recognize transferable skills in participants and apply them to the current labor market.
• Demonstrated knowledge and understanding of the social, health, education, training and cultural needs of the Alaska Native and American Indian community.
• Demonstrated working knowledge of the theory and practice of social work.
• Demonstrated working knowledge of the social, economic and cultural strengths/weaknesses of the service population.
• Demonstrated ability to develop and teach culturally relevant life and work skills that identify and focus on strengths.
• Demonstrated ability to provide effective intervention on a short-term basis, moving youth to other services as soon as possible.
• Demonstrated ability to work independently with minimal supervision.
• Must be willing to work with participants in various settings (home, community, and office.)
• Demonstrated ability to maintain confidentiality at all times.
• Perform all other related duties as needed and assigned.

Minimum Core Competencies: CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.

Minimum Qualifications:

477 Youth Case Manager, I

• Associate Degree or Two (2) years of work experience in case management, employment counseling, workforce development; or year for year experience in similar field.
• Minimum of one (1) year case management experience, with preference given to those with knowledge of the mental health/substance abuse, homelessness, social work, transition age youth services, and workforce development fields.

477 Youth Case Manager, II

• Associates Degree or Two (2) years of work experience in case management, employment counseling, workforce development; or year for year experience in similar field.
• One (1) year experience in transition age youth services or State/Federal Grants.
• Minimum of two (2) years case management experience, with preference given to those with knowledge of the mental health/substance abuse, homelessness, social work, workforce development, and transition age youth services fields or State/Federal Grants.

477 Youth Case Manager, III (or lead)

• Bachelor’s degree in Human Services, Counseling, Social Work, and/or a related field. Relevant year-for-year experience and a relevant associates degree may be susbstituted on case-by-case basis.
• Minimum of two (2) years case management experience, with preference given to those with knowledge of the mental health/substance abuse, homelessness, social work, workforce development, and transition age youth services fields.
• Two (2) years experience in transition age youth services or State/Federal Grants.

Minimum Qualifications for All Levels:

• High School Diploma or GED.
• Continued employment is contingent upon receipt of a satisfactory state and federal background check.
• Valid Alaska driver’s license and insurable under CITC’s automotive insurance, which requires a driver to be at least 21 years of age and have had a driver’s license for at least three years.

Preferred Qualifications for All Levels:

• Master’s degree in Human Services, Counseling, Social Work, and/or a related field.
• Experience in social services or non-profit settings.
• State/Federal grant experience or experience with transition age youth services.
• Experience working with Alaska Native and American Indian populations with a working knowledge of their values and belief systems and the ability to provide culturally competent services.
• Physical Requirements:
• Primarily works in an office setting, with extended periods of time at a desk and on a computer.

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.