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Senior Technical Writer

3 months ago

Baltimore, United States The Global Excellence Consulting Group Full time
Job DescriptionJob Description

We are looking for a Senior Technical Writer to fill an opening at OCFO - Office of the Chief Fiscal Officer. This is a full-time, hybrid position with our company and the project is with OCFO.

Please note that candidates will need to provide proof of Covid-19 vaccination, if offered the role.


This role closes on 8/15/2024.


Hybrid position - Must be willing and able to report on-site to DC offices 1x every 2 week period.


Duties and Responsibilities:
- Liaise with department heads and end users to identify business procedures and establish documentation needs for hardware and software.
- Analyze IT project requirements to determine type of documents needed
- Collaborate with systems and development staff to collect and interpret technical information.
- Write and edit technical and end-user documents, including procedures, processes, functional descriptions, release documents, system specifications, reports, manuals, training, presentations, end-user communication messages and other program deliverables such as editing policy directives, strategic plans, and standard operating procedures
- Track the development and delivery of monthly, quarterly, and semiannual documents and reports;
- Perform technical edits and support quality reviews.
- Develop quality standards, graphics, format, and style for internal and external IT documents.
- Create customer service content, user guides, in-depth documentation on product features, FAQ reference materials
- Contribute to the organization's messaging strategy, crafting content guides for new products and features
- Understand new features, learn how they work, and document them in crisp, easy-to-follow language
- Improve existing documentation based on customer feedback.
- Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed.
- Learn complex concepts and communicate information easily and clearly to internal employees and the end user community.
- Use visual models and tools to communicate workflows, communications, relations, and system operations.
- Performs other related duties as assigned.

Education:
-Bachelor's degree in Computer Science, IT or related field
-ITIL & SaFe Agile Certifications preferred

Qualifications:
-5+ years of experience as a Technical Writer
-5+ years of experience with documentation tools Microsoft Excel, Word and PowerPoint.
-Excellent written communication and grammatical skills. Strong attention to detail is critical.
-Highly skilled in MS Suite software (Word, Excel, PowerPoint, Project, and Visio) to conduct all job responsibilities.
-3+ Years of hands-on experience with Adobe Acrobat Pro. Familiarity with Microsoft SharePoint.
-Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures
-3+ Years of experience using content publishing tools to write, format, manage, and publish technical content on the web
-Demonstrable experience in technical communication or instructional design

What we bring:

• Health, Dental and Vision Benefits

• Life, AD&D, Short Term Disability and Long Term Disability paid 100% by the company
• Time off: Public Holidays, Vacation Days & Sick Days

• 401K