CS Operations Analyst

4 weeks ago

Boston, United States BizzyCar, Inc. Full time
Job DescriptionJob Description

Have you been looking for an opportunity to join a fast-growing start-up and learn how to build and run a business?

BizzyCar is looking for a Revenue Operations Analyst to focus on Customer Success. In this highly collaborative role, you will own our revenue enablement tools and drive the continuous improvement of our revenue processes and analytics while partnering directly with our leadership team. Your efforts will transform how we do business and level-up our capabilities to help build a high-performing business. You will learn how to connect your efforts to measurable company objectives, prioritize the most impactful innovations, and move quickly to unlock value.

This position is essential to the success of our automotive dealership partners and OEM partners and our company. You will help our industry put safer used cars on the road, create revenue growth for our customers, and solve challenging problems through technology and innovation.

What you will get to do and own in this role:

  • Own our HuSspot Service Hub instance and other Customer Success Software and tooling
  • Research, design, document and implement operational improvements to customer success and value delivery
  • Manage our customer success dashboards and reports in Tableau, HubSpot and other BI tools
  • Train CS team members and serve as primary contact for all platform and analytics questions related to CRM, BI, and other platforms
  • Work with COO to support new product and capability developments in value delivery by leveraging technology platforms
  • Collaborate with senior leadership to ideate and prioritize capability-building projects

Requirements


  • Bachelor’s degree
  • 2+ years of relevant work experience supporting sales, customer success or similarly tech-driven and analytically rigorous role in finance or operations
  • Admin experience with Hubspot, Tableau or Salesforce
  • High intellectual curiosity and strong ability to learn
  • Comfortable with ambiguity and self-motivated
  • Highly proficient in declarative (non-code) software configuration
  • Highly proficient in handling, analyzing and presenting data

Benefits

We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation and benefits package including paid time off, health/vision/dental insurance, HSA/FSA, 401k plan, and company equity benefits as well as future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees where people can learn and grow with the company. We provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. To learn more about our company and apply, please visit: BizzyCar Careers Page and www.BizzyCar.com.

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