Customer Retention Specialist
2 weeks ago
POSITION PURPOSE:
This position has a primary goal of understanding and addressing the concerns of our current customers, and taking steps to resolve those concerns to retain the customer.
RESPONSIBILITIES
- Making outbound calls to customers [phone, Podium, etc.] who have cancelled our services to discuss their concerns and reasons for cancellation, as well as communication with potential new customers;
- Have a thorough understanding of our service options, value, products, etc.
- Offer solutions within your scope of authority to resolve customers’ concerns and retain customers;
- Prepare weekly/monthly reporting regarding work completed and results achieved.
REQUIRED QUALIFICATIONS
- Minimum of 3 years demonstratable, successful work experience with the above responsibilities;
- Successful customer service work experience required, sales experience highly preferred;
- Professional, confident, persuasive phone manner.
What are the benefits?
- Essential Business with job security + stability
- Hourly Rate + Monthly Bonus Potential
- Social distanced positions
- Family-owned company
- Career growth opportunities are abundant – Hulett always seeks to promote from within when the opportunity presents itself
- Compensation ABOVE our competition
- Paid quality training to ensure your success in this new role
- Medical/dental/vision/life
- 401k with company match
- Generous PTO
- Friendly co-workers + Team approach
- Pleasant work environment
- Accessible Management
- Much more
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