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Manager on Duty

4 months ago

Rochester, United States Lucky Eagle Casino Full time
Job DescriptionJob Description

Management reserves the right to change the essential duties of this position description from time to time as necessary.

POSITION OVERVIEW:

The Manager on Duty (MOD) is responsible for overseeing daily responsibilities of all departments to ensure efficiency and effectiveness across the property.

This position ensures the confidentiality, security and accuracy of guest’s and team member records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.

SUPERVISORY RESPONSIBILITY:

This position will work directly with managers and supervisors from all departments on a consistent basis.

ESSENTIAL FUNCTIONS:

The essential functions of the Manager on Duty (MOD) position classification includes but not limited to:

  • Assessing the tasks of the day to determine the order of operations.
  • Demonstrates superior customer and team member relations.
  • Evaluating staff performance, identifying areas for improvement and providing feedback.
  • Responsible for and ensures compliance with all Tribal, State, and Federal regulations.
  • Responsible for the safety of customers and staff. Safeguard company assets located within the Casino.
  • Maintains confidentiality. Promotes positive relations with all parties’ position interacts.
  • Delegating tasks to staff members as needed.
  • Assist with filling in during labor shortages, if applicable.
  • Inspects all areas of the property to minimize clutter, as well as ensure cleanliness and safety.
  • Monitors staff performance and ensures operations of the gaming areas using gaming knowledge and decisioning in accordance with all internal controls, State, Tribal and Federal rules and regulations.
  • Performs other duties as assigned.

EDUCATIONAL REQUIREMENTS:

High school diploma or GED is required. A Bachelor’s degree in Business Management or related field preferred. Experience in CMP and/or PMS preferred.

SKILL, KNOWLEDGE AND EXPERIENCE REQUIREMENTS:

Must be a creative, innovative, and motivated self-starter, with the ability to recognize and address departmental needs. Have an in-depth understanding of Tribal Gaming Regulations and Policies & Procedures for gaming tournaments and promotional drawings. Must have strong written and verbal communication skills and be a persuasive and passionate communicator with excellent public speaking ability. Applicant must be fluent in operating computer hardware and software applications used in the department on a regular basis, as well as have interpersonal skills using tact and diplomacy. Must be able to work in a fast-paced environment and possess excellent interpersonal skills to deal effectively with all business contacts. Applicant must be fluent in Microsoft Office Suite.

Must be a minimum of 21 years old and have the ability to obtain and retain a Washington State Class III Gaming License, a Washington State Food Handlers Permit and a Washington State Liquor license; successfully pass a pre-employment drug screen and have and maintain a driving record that at least meets the minimum requirements established by the LECH vehicle insurance provider.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.

While performing the duties of this position, the employee is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 75+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus.

ENVIRONMENT:

The environment characteristics described here are representative of those a team member may encounter while performing the essential functions of the position.

Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time be exposed to noise from slot machines, customers, music and public announcement system, as is common in a Casino and/or Hotel environment.