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Customer Service and Office Assistant

3 months ago


Virginia Beach, United States Smart Basil Full time
Job DescriptionJob Description

The Neighborhood Harvest provides retail home delivery service for a selection of
curated food items in Hampton Roads. We are adding to our team a Customer Service
Representative with additional Office Assistant responsibilities. We’re looking for that
individual who is detail oriented, multitasking and can stay positive while navigating
new scenarios daily. We are looking for an individual who is proficient, a self-motivator,
likes working with people, and can provide exceptional customer service every day.


The TNH Customer Service Representative assists our customers by answering
product and service questions, suggesting information about other products and
services. Process orders, prepare correspondence and fulfill customer inquiries to
ensure customer satisfaction. 

Duties and skills needed but not limited to are as follows:


- Managing Customer Inquiries
- Problem-Solving and Resolution
- Sales and Product Knowledge
- Customer Needs Assessment
- Order Management
- Product and Sales Support


Ideal candidate should possess:

- At least five years customer service experience preferred
- Microsoft Office, Google Docs and data entry skills
- Proficient computer/phone knowledge
- Strong organizational/time management skills
- Ability to work independently, think outside the box and problem solve
- Ability to adapt to an ever changing, cooperative environment with a willingness to learn

Benefits available for Full Time Positions