International Account Manager

• At least five years of experience working for a freight forwarder or ocean carrier
• Work history that showcases progressively increasing levels of responsibility
• Excellent communication with stakeholders at all levels, from operations staff through executive leadership
• Strong attention to detail and organizational skills
• High drive to provide best-in-class service and execute well and timely
• Ability to find and solve complex problems

What we offer:

• Hybrid work schedule following initial training
• Convenient Monday through Friday schedule that fits into your life
• Competitive pay and eligibility for health benefits, PTO, and paid holidays from day one
• Unmatched company culture. We work as a team and care deeply about the work we do.

About eShipping

Founded in 2004, eShipping is an asset-light, technology-enabled third-party logistics company headquartered in Kansas City, Missouri. We provide comprehensive managed transportation and logistics solutions across our clients' entire distribution chains, with a focus on small and medium-sized enterprises. Our core services include domestic and international transportation management across LTL, TL, Parcel, third-party Warehousing and Distribution, and TMS technology. Our primary focus is people development. eShipping is made up of quality people, striving to maximize our unique potential for the benefit of ourselves, our families, our colleagues, and our communities. We operate under the philosophy that the more we drive our hearts towards a bigger purpose beyond ourselves and our business, the better we will serve all with whom we come in contact. We believe in creating a life lived well and are inspired by the notion that how you get there matters.

Position Summary

The International Account Manager enhances customer relationships by managing operational activities, proactively resolving potential issues, and driving operational excellence. This individual will actively participate in weekly customer meetings and QBRs to ensure operational alignment with all parties.

Essential Duties and Responsibilities

Duties include but are not limited to the following:

• Responsible for managing daily operations and the customer experience for key international accounts

• Drive the successful outcome of key projects including: KPIs, customer service, routing, problem resolution, vendor compliance, and customer interaction

• Help develop solutions that best address customer needs while remaining in constant communication with clients to ensure their needs are being met

• Effectively lead communication with stakeholders at all levels (i.e., operations staff through executive leadership)

• Extract and analyze data to establish actionable process improvements

• Maintain strong relationships with customer decision makers and end-users by presenting a consistent company image in order to build and maintain high levels of customer satisfaction

• Develop SOPs, KPIs, and other measurements while onboarding new customers and ensure these metrics are met and regularly reported for existing customers

• Other administrative duties as assigned

Specific Department Responsibilities

• Maintain current understanding of applicable requirements and laws

• Demonstrate competency with Federal Maritime Commission regulations

• Become a CargoWise Certified Professional

Required Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently with minimal leadership oversight

• Excellent customer service, time management, and teambuilding skills

• Ability to work effectively in a fast-paced environment

• Excellent problem solving and critical thinking skills

• Ability to negotiate and close sales

• Excellent oral and written communication skills

• Able to utilize sound, independent judgment and make responsible decisions and recommendations.

• Excellent follow-through and detail orientation

• Able to effectively utilize computer programs including Word and Excel and TMS system

• Ability to work with a variety of people and personality styles

• Able to work within a fast-paced team environment, performing primarily sedentary work requiring sitting at a computer terminal for long periods of time; maintaining standard office hours and working

• Work after hours as necessary to meet customer needs

Minimum Education and Experience

• High school diploma or equivalent

• Minimum 5+ years of experience with a freight forwarder or ocean carrier

• Proven work history showing increasing levels of responsibility

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

• Physical Demands: While performing the duties of this job, the employee is regularly required to remain in a stationary position for at least 50% of the time. The employee needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The general level of physical activity would be defined as sedentary. The employee is regularly required to operate a computer and other office productivity machinery, such as a calculator, telephone, copy machine, and printer. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include the ability to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess various activities and surroundings.

• Cognitive/Mental Requirements: While performing the duties of this job, the employee is regularly required to comprehend and use basic language, either written or spoken, to communicate simple and complex information, ideas, and information. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations. The employee must use problem-solving skills to formulate and apply appropriate courses of action for routine or familiar situations. The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying, and dividing or more complex quantitative calculations.

• Work Environment: While performing the duties of this job, the employee is inside a central heat and air-conditioned office building. The noise level in the work environment is minimal.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee. Duties, responsibilities, and activities may change at any time with or without notice.

eShipping LLC is an equal opportunity employer.