Dispatcher

4 weeks ago

Henderson, United States Southwest Mobile Storage Inc Full time
Job DescriptionJob Description

Job Summary:

The primary focus of this position is to ensure our units are successfully delivered and picked-up from customer sites, ensuring the drivers are following all safety and DOT regulations. In addition, this person will manage and process the branch’s rental/sales. This role reports to the Branch Manager and will supervise the team of drivers and assign their daily duties.

Responsibilities (Dispatch):

  • Promotes safety first for all areas of dispatch. Ensures drivers are following all DOT, safety policies and procedures.
  • Supervises team of Drivers, which includes:
    • Scheduling and assigning drivers and vehicles to convey portable office and storage units
    • Reviews next day/week deliveries and pick-ups and develops a dispatch plan
    • Notifies drivers of daily assignments
    • Tracks Drivers out on delivery/pick-up
    • Assists Drivers in troubleshooting when necessary
    • Sets daily and weekly priorities for the team
    • Conducts performance discussions and training
    • Ensures Drivers have collected all appropriate paperwork for the day.
  • Communicates with customers to assist in scheduling daily/weekly activities
  • Informs customer of delivery/pick-up times
  • Answers customer questions about delivery/pick-up
  • Maintains daily log files and preventative maintenance files and records the information into the appropriate systems. Ensures all daily/weekly/monthly paperwork is completed, recorded and filed
  • Maintains branch’s budgeted trucking profit margin (repair & maintenance cost control)
  • Works with branch manager to determine driver schedule availability, and when available can schedule deliveries/pick-ups outside of normal business hours.
  • Track registrations of fleet equipment & vehicles.
  • Install license plates on equipment as needed.
  • Assist & maintain paperwork for branch audit purposes.
  • Work with mechanics in regards to truck repairs and calls for parts from vendors.

Responsibilities (Rental Coord/Sales):

  • Answer incoming calls from customers as needed to take their order(s) for equipment. Always provide exceptional customer service and assist customer with questions concerning equipment.
  • Coordinate activities with drivers and customer to prepare documentation for Customer Contract set up, shipping, and return
  • Ensure that all returned, and/or off-rented equipment is properly documented
  • Write and track purchase orders
  • Data entry & spreadsheet maintenance

Equipment Used and Responsibility:

  • Computer, telephone, radio and electronic office equipment.
  • MS Office Suite (especially Excel).

Minimum Experience/Education:

  • High School Diploma or equivalent preferred.
  • 2+ years of experience in rental industry, customer service, and billing.
  • 4+ year of experience in driver scheduling and dispatching.
  • Knowledge of DOT and state specific safety regulations.
  • Ability to communicate clearly (verbal and written).
  • Valid Driver’s License.(Class A bonus)

We provide benefits to include: PTO, medical, dental, vision and life insurance, 401(k). You will enjoy great co-workers, team work environment and will be joining a company that is growing fast We have been around for 26 years and hope you join us Apply today - Equal Opportunity Employer.

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