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Customer Service Representative

3 months ago

San Diego, United States 211 San Diego Full time
Job DescriptionJob DescriptionDescription:

Application Timeline:

211 San Diego, a nonprofit Call Center, is actively seeking applications for various positions throughout the year. We have an ongoing talent pipeline and accept applications on a rolling basis. Once selected, candidates will be invited to interview and join our comprehensive onboarding program, which is conducted quarterly.

  • Residents of San Diego County need only apply
  • Sign-on bonus eligible

How to Apply:

Click the Apply button below to complete an application and attach your resume. Applications will be reviewed on a rolling basis, and qualified candidates will be contacted for further steps in the process.


We offer a generous benefits package, career advancement, and much more. Thank you for considering a career with 211 San Diego.


Are you ready to be a part of an organization that strives to connect people to resources, and partner with our community to transform how people access help? Then read on:


The Customer Service Representative is a client-focused, phone-based position responsible for assisting San Diego County residents, providers, and agencies with questions or needs related to the County ACCESS General Information line as well as Family Resource Center programs and services seeing information of the primary County benefit program including, but not limited to CALFresh, Medi-Cal; and CalWorks. This position will describe eligibility requirements, take application requests, reschedule appointments to obtain/continue benefits and update existing case information.


Total Rewards:

We work hard to embrace diversity and inclusion and encourage everyone at 211 San Diego to bring their authentic selves to work every day. We offer a variety of perks and family-friendly benefits to all of our employees.


· 100% paid medical, dental, vision, and basic life for employee

· Flexible Spending Accounts

· 15 days of Paid Time Off Annually

· 12 Paid Holidays

· 403(b), with up to 4% employer matching

· Wellness Program

· Employee Assistance Program

· Education Reimbursement Program

· Growth opportunities

· Awesome and supportive culture

· Our Commitment


Our Commitment

211 San Diego is deeply committed to the principles of equity, diversity, and inclusiveness and seeks to create a pluralistic community for all staff and clients. 211 San Diego is an Affirmative Action/Equal Opportunity employer. Persons of color, women, minorities, and individuals with disabilities and veteran/military status are encouraged to apply.

Requirements:


You'll be a great fit if:

  • You have an Associate’s Degree or higher preferred; a combination of continued education beyond high school and equivalent experience may be substituted.
  • 1-2 years of call center experience is highly desirable.
  • Experience in the fields of public health, social work, human development, psychology, sociology/criminology, or social sciences is highly desirable.
  • Excellent verbal and written communication skills.
  • High level of proficiency in web-based systems, real-time communication systems (i.e.: chat), MS Word, Excel, and PowerPoint; skills test may be required.
  • Bilingual Spanish preferred.


If you need assistance completing an application, please contact our team at recruitment@211sandiego.org