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Client Concierge

2 months ago

Springfield, United States Parmele Law Firm, P.C. Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Wellness resources

Full-Time - Remote Position
Equipment provided with In-Office Training

Why Work Here?

"We are passionate about our jobs knowing that we are making a positive difference everyday

Parmele Law Firm is seeking full-time SSA Operations Representative to join our team Below is more information about the requirements, qualifications and job descriptions associated with this job opening.

  • Are you passionate about helping people?
  • Can you imagine going to work every day knowing that you're making a positive difference?

We are looking for up-and-coming employees to help us grow. When our clients call us for help, they're often going through an emotionally difficult period. Our SSA Operations Representatives provide our clients the ultimate telephone experience and take care of the behind the scenes work as well. It requires the right combination of telephone skills, administration skills, empathy, and ability to ask the right questions.

If that's you, you'll play an integral role in creating memorable client experiences. This important position involves complete administrative duties related to each of our client's cases.

Responsibilities:

  • Assist as liaison between Social Security Administration and client
  • Resolve client inquiries
  • Solicit and document information from clients to further support their case
  • Track deadlines and prepare correspondence
  • General administrative duties as required
  • Other duties as reasonably required in pursuit of Firm and client interests

Qualifications:

  • Ability to work independently and manage multiple projects
  • Previous experience in customer service
  • Ability to build rapport with clients
  • Deadline and detail-oriented
  • Highly motivated team player
  • A high degree of organization
  • Ability to maintain composure when under pressure


About Parmele Law Firm:
At Parmele Law Firm, we use our knowledge of disability law, along with our compassionate hearts, to zealously advocate for our clients and inspire hope in our community. We are a growing law firm with offices throughout Missouri, Kansas, Illinois, Oklahoma, and Arkansas and a leader in our field.