Service Advisor

3 weeks ago

Newark, United States Mendon Truck Leasing and Rental Full time
Job DescriptionJob Description

Mendon Truck Leasing and Rental, a branch of PETIT FORESTIER GROUP, a full-service leasing and rental company, is searching for a full-time Service Advisor to be responsible for supporting the Service and Branch Manager in performing inventory, parts ordering and restocking, repair orders and customer service.

This position reports to the Service Manager. This position is on-site at our Newark, NJ location.

The schedule for this position is Mon-Fri 1:30 pm to 10 pm.

RESPONSIBLITIES:

  • Manage preventative maintenance scheduling, quality, and customer satisfaction.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Assist during the initial training and evaluation of personnel (mechanics).
  • Obtain initial vehicle information and check the vehicle into the workshop and system. Create a work order for needed repairs.
  • Give a complete and accurate written cost estimate for parts and labor.
  • Work with Technicians on vehicle status and communicate a timeline for repairs to customers.
  • Assure effective communication with customers, foreman and technicians.
  • Perform inventory, order parts needed for the branch and reconcile cash receipts.
  • Plan and prepare work schedules and assign associates to specific duties.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Other projects and tasks as assigned by Branch Manager.
  • Software: CDK & Igloo.

WORKING CONDITIONS:

  • Shop, office, yards, and vehicle environments, may require lifting of 50 to 75 lbs.

QUALIFICATIONS:

  • At least one year of shop experience (truck or automotive).
  • A Valid Driver's License.
  • Communication: Communicates well, has good listening skills.
  • Computer Skills: Skilled with computers, takes advantage of new technology, learns new tools quickly, uses technology to enhance job performance.
  • Customer Service: Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
  • Dependability: Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record.
  • Interpersonal Skills: Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback.
  • Job Knowledge: Understands facets of job, aware of duties and responsibilities, keeps job knowledge current.
  • Performance-Safety/Security: Adhering to and encouraging others to be cognizant and compliant of safety and security measures within the organization. Observes safety and security procedures. Determines appropriate action beyond guidelines. Uses equipment and materials properly.
  • Quality: Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services.
  • Teamwork: Accountable to team, works to meet established deliverables, appreciates view of team members, respectful.
  • Technical Skills: Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity.

Job Type: Full-time
Location: Newark, NJ
Work Schedule: Mon-Fri 1:30 pm to 10 pm
Compensation: $58,000 to $62,000 + 5% annual bonus based on Branch's profitability performance

Benefits:

  • 401K
  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance
  • Sick Time Off
  • Vacations
  • Holidays


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