Consumer Care

2 months ago

Norcross, United States Ole Mexican Foods, INC Full time
Job DescriptionJob Description

Ole Mexican Foods, Inc. is looking for a Consumer Care & GFSI corporate assistant to join our team

Position Summary:
The Consumer Care Coordinator is responsible for the effective handling of all the issues that come from Consumers and Customers through the Consumer Care Corporate Quality System.
Role Responsibilities:
•Primary contact with consumers to ensure their feedback regarding Ole Mexican Foods products is properly addressed
•Primary contact with Food Service Sales representatives /customers regarding quality issues
•Responsible for following up with the QA Managers/Plant Managers from Ole’s facilitates to ensure Consumer issues are effectively addressed
•Quality Issues Website administration
oUpdate products list and other QA catalogs
oFollow up with IT on Quality Web improvements
•Quality Issues reports
oOle Mexican Foods Weekly and Monthly Reports
oRetail
oFood Service
•Responsible on following up any compliant with Claim Adjuster Services (CAS).
•Training of new Consumer Care system users (Quality Manager, Sales Personnel, etc)
•Create, prepare QA food Safety newsletter Monthly and distribute internally.
•Send complaint samples to External laboratory for analysis and/or identification. If needed
•Follow up with consumers on all the issues received (phone, regular mail, website. Social media)
•Partner with QA managers for any customer system new accounts setting
•Assist on Customer Requirements and Customer Specifications Management System
•Assist on Raw Materials and Finished Product Specifications Central Database
•Assist and maintain Document Control Module System
•Assist on collecting data, data entry information into all customer’s portal web bases.Assist on the bi-annual FDA’s registration from all Ole’s facilitates
•Assist in other tasks as required by the QA corporate Coordinator and/or the Director of QA.
•Support and collaborate with special studies in cooperation with the Quality Assurance Department.
•Assist QA corporate Coordinator on BRC (GFSI) activities and Quality Projects
Preparation plant level Audit/Inspection documentation.
Liaison on ensuring standardization at plant level.
Gluten Free (GFMS) certification preparation at plant level.
Training employee/head department on Document control module and structural documentation at plant level.
Support Internal Audits for both GFSI and GFMS
Support on any other corporate QA/Operation projects.
Qualifications and Experience:
•Experience on customer service or related field
•Bachelor degree (desirable)
•Skilled Computer/software systems (Excel, Word, PowerPoint, Visio,etc)
•Must be Bilingual (English and Spanish)
•Excellent communicator (verbal and written)
•Decision Maker
•Strong computer skills
•Good people skills

#CB

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