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Sales Manager

4 months ago

Sevierville, United States Smoky Mountain Distributo Full time
Job DescriptionJob Description

Globex Leisure and Travel is seeking an enthusiastic Frontline Sales Manager to join our team in Sevierville, TN.

Job Overview:

As the Frontline Sales Manager, your pivotal role is to provide crucial support to the Director of Sales and contribute to developing a dynamic team of sales consultants. Your mission is to empower and guide them to consistently surpass production targets. This involves close collaboration with both the company's leadership team and esteemed business partners, where your keen insights will help identify areas for enhancement. Engaging in day-to-day activities, including training, interviewing, and production oversight, you play a central role in fostering a high-performing team.

Your broad-ranging responsibilities extend beyond routine tasks, encompassing the steering of the company toward success. A primary focus lies in enhancing tour flow through the adept management of external marketing initiatives. Acting as a tour liaison, you'll also be instrumental in resolving guest issues and complaints, ensuring a seamless experience. Furthermore, your impact extends to recruitment, where you are entrusted with assembling a talented team to further amplify our achievements.

Why work for us?

  • Competitive compensation
  • Awesome culture. We like to have fun

What makes the ideal candidate?

  • Proven leadership and team development experience
  • Proficiency in strategic negotiation and persuasive communication
  • Effective communication
  • Timeshare Management Experience
  • Organization Skills
  • Collaborative mindset and team orientation
  • Strong sales and customer service skills
  • Diligence while multitasking

We offer:

  • Competitive Pay
  • Medical Insurance (HSA available)
  • Vision
  • Dental

Responsibilities:

  • Drive maximum sales efficiencies while meeting or exceeding targeted net sales volume.
  • Promote and support branded GlobeX Leisure and Travel products.
  • Provide mentorship, modeling, and reinforcement of effective sales and customer service practices.
  • Maintain a professional image that upholds GlobeX Leisure and Travel standards.
  • Act as the second point of contact for customers, closing sales as appropriate.
  • Assist the Director of Sales in managing the sales floor to ensure efficient guest tour flow.
  • Provide information and answer questions regarding vacation ownership, seasonal travel, and financing options.
  • Review and approve sales documentation and close deals.
  • Handle overflow from tour waves and support the ratification of contracts to new owners.
  • Greet guests, make introductions, and ensure necessary materials are provided for sales executives.
  • Respond to customer inquiries, complaints, and concerns, escalating issues as necessary.
  • Coordinate with Quality Assurance and Contracts to relay important information or resolve issues.
  • Support the establishment of a positive work environment and ensure associates represent the company ethically and professionally.
  • Conduct regular sales management meetings to review performance and make action plans.
  • Mediate and resolve issues between subordinates and colleagues in a timely manner.
  • Schedule the Sales Team to ensure adequate coverage based on anticipated guest flow.
  • Contribute to material for Daily Huddles/Line Ups.
  • Monitor and provide motivational messages based on performance reports.
  • Supervise daily operational aspects of the Sales Gallery Floor/Sales Center.
  • Interview candidates for Sales Executive positions.
  • Assist in developing and maintaining a 'Culture of Excellence' within the sales operation.

Qualifications:

  • Seasoned Timeshare Sales: A minimum of three years of timeshare sales experience, accompanied by a proven track record.
  • Exceptional Communication Skills: Exemplifying professional communication skills in interactions with diverse vendors, clients, and personnel.
  • Analytical Mastery: Possessing extensive knowledge in analyzing and reporting on marketing campaigns and strategies.
  • Organizational Proficiency: Demonstrating strong organizational skills and an ability to maintain accurate data and records.
  • Technological Aptitude: Proficiency in MS Word, MS Excel, MS Outlook, and adept operation of smart devices.

Benefits:

  • Medical
  • Dental
  • Vision
  • PTO

Top of Form

Globex is an equal-opportunity employer. Globex recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions.