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Dispensary Sales Associate

2 months ago

Syracuse, United States Etain LLC Full time
Job DescriptionJob Description

About Etain:

Etain is New York's only women-founded, vertically integrated cannabis company with dispensaries in White Plains, Kingston, Syracuse and a flagship in Midtown East in New York City. Alongside their premium cannabis products, Etain carries a curated selection of women-owned CBD and health and wellness brands to highlight other women in the industry and their products.
Our mantra, "Take a moment with Etain", embodies the spirit and belief that their products meet the needs of our community by delivering the highest quality and purest products, so their patients feel good about investing in their health and wellbeing. They believe the future of cannabis is diverse, and they execute every day on making that future a reality by doing things differently and fostering diversity and inclusion in the cannabis space.

Objective:

Etain is seeking a passionate, driven and hardworking individual to fill a position as Dispensary Sales Associate for its Syracuse location, which will entail delivery, reception and dispensing duties.

This position requires individuals who have a high level of attention to detail, enjoy working with customers, and can provide quality customer service in a co-located medical and adult recreation atmosphere both in-store and during deliveries. The dispensary sales associate must maintain compliance with the Office of Cannabis Management regulations under the Compassionate Care Act. The dispensary sales associates will also be expected to work with a 'patient first' and 'customer first' mentality and assist the pharmacist with dispensary operations. Dispensary sales associates are responsible for dispensing medical cannabis products and assisting with patient counseling under the direct supervision of the pharmacist on staff. In this role, you may be requested to deliver Etain products via a company car.


Essential Duties and Responsibilities:

  • Maintaining a positive work environment and a high level of customer service
  • Maintaining a safe, clean and organized work environment
  • Conducting oneself with integrity and in a professional manner
  • Organizing customer records, schedules, and appointments
  • Greet and direct incoming patients
  • Maintain patient confidentiality
  • Accurately enter data into customer records system
  • Affix patient safety labels with full compliance with state and company policy
  • Provide compassionate care to patients, caregivers, and family members regarding the use of medical marijuana products
  • Alert pharmacist on staff to product and supply shortages
  • Attend and actively participate in meetings designed to facilitate dispensary functions or to resolve workplace challenges
  • Maintain compliance with the regulations set forth by the Department of Health and Etain Management.
  • Participate in seminars and conferences related to work duties
  • Maintain a high level of communication while working with other employees, counseling patients, and management
  • Organizational skills related to managing customers, tracking inventory, and anticipating dispensary needs
  • Drive to seek out additional education both in the field of medical marijuana and workplace protocols
  • Maintenance of a highly professional and discrete demeanor that assures patients of the company's respect for their privacy and medical needs
  • Document and communicate actions, irregularities, and needs to management
  • Answer phone calls in a professional manner
  • Making approximately 100 courtesy calls a month
  • Capable of working days, evenings and weekends
  • Follow instructions/procedures without deviation
  • Other tasks as assigned by management
  • Delivery of medications
  • Data entry and technical duties
  • Driving a company-provided delivery vehicle to deliver medications to customers
  • Navigating the surrounding areas in a company-provided delivery vehicle
  • Maintaining a tight schedule and ensuring proper logistics for on-time delivery
  • Conducting oneself with integrity when handling controlled medications

Qualifications:

  • High School Diploma
  • Experience in customer service and receptionist capacities a plus
  • Must be computer literate and capable of accurate data entry
  • Must be 21 years of age or older
  • Must hold valid authorization to work in the U.S.
  • Valid driver's license and in good standing
  • Ability to lift 30 pounds
  • Able to stand and walk for up to 8 hours daily

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.