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General Manager

1 month ago

Louisville, United States StoryPoint Full time
Job DescriptionJob Description

General Manager

StoryPoint Louisville East

Position Summary:

The General Manager is responsible for day-to-day operations of the community, including full profit and loss responsibility. The General Manager executes the operations plan and evaluates all aspects of the business, including the recruiting, hiring, development, and performance management of the team. With a focus towards high performance sales and customer service, the General Manager complies with all Company requirements and regulations and ensures a safe and productive working and living environment.

Required Experience for General Manager:

  • Bachelor’s degree in business administration, healthcare administration, hospitality, or related field preferred.
  • Two (2) to four (4) years of experience in operations management with demonstrated success in meeting financial goals specific to senior/retirement living, assisted living, long-term care, hospitality, restaurant or retail management, or other related fields.
  • Successful work history in senior living, long-term care, hospitality, restaurant or retail management, or other related fields.
  • Demonstrated success in operating and maintaining a quality, customer service focused workforce.
  • Experience in successfully recruiting, training, and developing team members; understanding of performance management expectations as guided by the Company.
  • Understanding of facilities management and ensuring systems are maintained properly.
  • Proficient knowledge of computer systems; Microsoft Office Suite.
  • Must satisfactorily meet and be in compliance with the Company’s Motor Vehicle Policy standards.
  • Position may require driving responsibilities (may use Company provided vehicle and/or personal vehicle).
  • Must possess a valid driver’s license.

Primary Responsibilities for General Manager:

  • Partner with the Regional Vice President in the development of all sales and operations strategies and tactics for the community consistent with the Company’s objectives and expectations.
  • Regularly communicate community performance with Regional Vice President.
  • Supervise and partner with Community Sales Manager to assess competitive threats, sales plans, and engage in business-to-business sales calls.
  • Perform scheduled marketing and sales activities, including but not limited to calls, tours, and sales meetings, resulting in increased census.
  • Implement successful strategies regarding labor, occupancy, expenses, and overall quality enhancement, and review and redirect activity, if necessary.
  • Assist in the development of community budgets and capital requirements, including forecasting and approving all expenses.
  • Act as a liaison between field operations and the Support Center. Build strong relationships with Support Center resources.
  • Perform regular reviews of and make recommendations on all aspects of building needs and preventative maintenance.
  • Provide on-call and overnight coverage as specified by schedule or as needed.
  • Able to work in various positions at the community and fills in as needed due to training, PTO coverage, absences, etc.
  • Build a high-performing team and keep engagement high. Employee satisfaction and engagement scores meet or exceed Company’s standards.
  • Responsible for interviewing, hiring, training, scheduling, developing, and performance managing assigned staff. Team sizes can vary, the average range is 18-24.
  • Meet financial management requirements for the community.
  • Maintain a safe working and living environment.
  • Conduct monthly resident and staff meetings to communicate effectively and regularly.
  • Develop and maintain positive relationships with key stakeholders including governmental agencies, business partners, community groups, etc.
  • May perform other duties as needed and/or assigned.

General Working Conditions

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk, and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.

We have comprehensive benefit packages that include health, dental, vision, 401(k), income protection, and extraordinary work-life benefits.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

Equal Opportunity Employer

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