Family Care Coordinator

3 weeks ago

Knoxville, United States DCI Donor Services Full time
Job DescriptionJob Description

Tennessee Donor Services (TDS) is looking for a dynamic and enthusiastic team member to join us to save lives Our mission at TDS is to save lives through organ donation and we want professionals on our team that will embrace this important work Specifically, people with expertise in communicating in difficult situations and building relationships with patients and their families similar to counseling or patient relations. This position, Family Care Coordinator, will work with organ donor families, hospital personnel, physicians, and other team members from TDS to work through the donation process for saving lives through organ and tissue donation. Primary work environment is in the hospital setting in Knoxville area of Tennessee and throughout Tennessee hospitals. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must.

What is a Family Care Coordinator?

Family Care Coordinators (FCCs) support and educate the potential donor’s next-of-kin regarding donation options. FCCs determine family dynamics and assess the family’s understanding of the patient’s prognosis to aid in the donation process. They work alongside other clinical team members and hospital staff to be both an advocate for donation and a resource to the donor’s family.

COMPANY OVERVIEW AND MISSION

Tennessee Donor Services is a designated organ procurement organization (OPO) within the state of Tennessee – and is a member of the DCI Donor Services family.

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Tennessee Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life.

We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

  • Determines family dynamics and assesses the family’s understanding of the patient’s prognosis when appropriate to initiate the donation discussion.
  • Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during and after death declaration. Provides families with the detailed information required to give legal informed authorization for anatomical donation.
  • Responds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure.
  • Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process.
  • Obtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary.
  • Visually assesses donors, interpret charts, document information and communicate findings.
  • Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient’s current clinical course. Maintains communication with hospital staff and attending physician regarding the potential donor family’s understanding of the prognosis and acts as a family advocate to the health care team as necessary.
  • Provides education to hospital staff regarding authorization, family care process and donation process.
  • Responsibilities may be affected by increased donor activity. Performs other duties as assigned.

The Family Care Coordinator will work 15 days per month – and be on call for periods of up to 24 hours.

The ideal candidate will have:

  • A bachelor’s degree
  • 2 – 4 years of healthcare experience with families, counseling, bereavement, and/or crisis intervention
  • Knowledge of medical and legal principles of authorization, donor evaluation, and management.
  • Exceptional teamwork, communication, and conflict management skills.
  • Valid Driver’s license with ability to pass MVR underwriting requirements


We offer a competitive compensation package including:

  • Up to 176 hours of PTO your first year
  • Up to 72 hours of Sick Time your first year
  • Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
  • 403(b) plan with matching contribution
  • Company provided term life, AD&D, and long-term disability insurance
  • Wellness Program
  • Supplemental insurance benefits such as accident coverage and short-term disability
  • Discounts on home/auto/renter/pet insurance
  • Cell phone discounts through Verizon

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.

  • Family Care Coordinator

    4 weeks ago

    Knoxville, United States DCI Donor Services Full time

    Tennessee Donor Services (TDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at TDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! Specifically, people with expertise in communicating in difficult situations and building relationships with...

  • Family Care Coordinator

    4 weeks ago

    Knoxville, United States DCI Donor Services Full time

    Tennessee Donor Services (TDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at TDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! Specifically, people with expertise in communicating in difficult situations and building relationships with...

  • American Family Care Regional Medical Director

    1 month ago

    Knoxville, United States American Family Care Full time

    Summary: At American Family Care, it is our mission to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. Our Regional Medical Directors are essential members of our team in delivering mission-driven healthcare. We are...

  • American Family Care Regional Medical Director

    4 weeks ago

    Knoxville, United States American Family Care Full time

    Summary: At American Family Care, it is our mission to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. Our Regional Medical Directors are essential members of our team in delivering mission-driven healthcare. We are...

  • American Family Care

    1 month ago

    Knoxville, United States American Family Care Full time

    Job DescriptionJob DescriptionSummary: At American Family Care, it is our mission to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. Our Regional Medical Directors are essential members of our team in delivering...

  • Clinical Care Coordinator- Palliative Care

    2 weeks ago

    Knoxville, Tennessee, United States University of TN Medical Center Palliative Care Services Full time

    We are hiring for a Clinical Care Coordinator Hospice (LPN). Position is Full Time. At University of Tennessee Palliative Care in Knoxville, TN, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we...

  • Care Coordinator

    2 weeks ago

    Knoxville, United States University of Tennessee System Full time

    Care Coordinator Center for Care & Resilience The Center for Care & Resilience (CCR) at the University of Tennessee, Knoxville (UTK) invites applications and nominations for the position of Care Coordinator. This is a 12-month, full-time, primarily Monday-Friday, first shift, non-tenure track, staff position. The mission of the Center for Care &...

  • Clinical Care Coordinator- Palliative Care

    2 days ago

    Knoxville, United States University of TN Medical Center Palliative Care Services Full time

    We are hiring for a Clinical Care Coordinator Hospice (LPN).  Position is Full Time.  At University of Tennessee Palliative Care in Knoxville, TN, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we...

  • Clinical Care Coordinator- Palliative Care

    2 weeks ago

    Knoxville, United States LHC Group Full time

    Summary We are hiring for a Clinical Care Coordinator Hospice (LPN). Position is Full Time. At University of Tennessee Palliative Care in Knoxville, TN, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities...

  • Care Coordinator

    2 weeks ago

    Knoxville, United States University of Tennessee Full time

    Care Coordinator. Center for Care & Resilience. The Center for Care & Resilience (CCR) at the University of Tennessee, Knoxville (UTK) invites applications and nominations for the position of Care Coordinator. This is a 12-month, full-time, primarily Care Coordinator, Coordinator, Mental Health, Application, Education

  • Clinical Care Coordinator- Palliative Care

    2 weeks ago

    Knoxville, United States LHC Group Full time

    Job Description We are hiring for a Clinical Care Coordinator Hospice (LPN). Position is Full Time. At University of Tennessee Palliative Care in Knoxville, TN, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the...

  • Clinical Care Coordinator- Palliative Care

    2 weeks ago

    Knoxville, United States LHC New Full time

    SummaryWe are hiring for a Clinical Care Coordinator Hospice (LPN). Position is Full Time.At University of Tennessee Palliative Care in Knoxville, TN, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we...

  • Care Coordinator

    2 days ago

    Knoxville, United States Knox Area Rescue Ministries Full time

    Job DescriptionJob DescriptionSalary: The Care Coordinator is responsible for ensuring the care of program participants. Assist in developing and working actionable life plans. Coordinate resources and referrals for a caseload of program participants.  Continually assess and create a safe environment that is conducive to change and that assures individual...

  • Care Coordinator

    5 days ago

    Knoxville, United States Knox Area Rescue Ministries Full time

    Job DescriptionJob DescriptionSalary: The Care Coordinator is responsible for ensuring the care of program participants. Assist in developing and working actionable life plans. Coordinate resources and referrals for a caseload of program participants.  Continually assess and create a safe environment that is conducive to change and that assures individual...

  • Hearing Care Specialist

    1 month ago

    Knoxville, United States Aria Care Partners Full time

    Job DescriptionJob DescriptionWe are seeking a Audiologist or Hearing Instrument Specialists to join our team and provide excellent hearing care to the patients in your community!As an Aria Care Partners Audiologist, your responsibilities include servicing patients in Skilled Nursing Facilities around Knoxville, TN. Delivering clinical services and routine...

  • Nurse Practitioner

    1 month ago

    Knoxville, United States American Family Care Full time

    Summary Responsible for the assessment, diagnosis and treatment of patients through collaboration with a designated physician. Essential Duties and Responsibilities Assess and treat patients with common acute conditions, illnesses, or minor trauma in collaboration with a physician Collaborate with the physician in the health care of patients with...

  • Nurse Practitioner

    2 weeks ago

    Knoxville, Tennessee, United States American Family Care Full time

    Summary Responsible for the assessment, diagnosis and treatment of patients through collaboration with a designated physician.Essential Duties and Responsibilities Assess and treat patients with common acute conditions, illnesses, or minor trauma in collaboration with a physician Collaborate with the physician in the health care of patients with chronic...

  • Patient Care Coordinator

    2 weeks ago

    Knoxville, Tennessee, United States Bearden Behavioral Health Full time

    Patient Care CoordinatorWe prioritize mental health by supporting our team members at Bearden Behavioral Health in Knoxville, TN.The Patient Care Coordinator is in charge of patient interactions, office tasks, and administrative duties.Respond to calls professionallyHandle patient data entry and document managementProcess payments and manage...

  • Medical Assistant

    4 weeks ago

    Knoxville, United States American Family Care Full time

    About American Family CareAmerican Family Care is one of the nation’s leading providers of urgent care, accessible primary care, and occupational medicine. Across the country, in over 240 company-owned and franchise-owned clinics, we care for nearly 3 million patients a year. Ranked by Inc. Magazine as one of the fastest-growing companies in the U.S., we...

  • Warehouse Coordinator

    2 weeks ago

    Knoxville, United States Option Care Health Inc. Full time

    **Warehouse Coordinator** Knoxville, Tennessee **Extraordinary Care. Extraordinary Careers.** **With the nations largest home infusion provider, there is no limit to the growth of your career.** Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 team members including...