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Patient Coordinator

3 months ago

New Fairfield, United States AccessPT Full time
Job DescriptionJob Description

Do you have amazing customer service skills, a passion for health & wellness and love helping others? If so, then please submit your resume to apply for the Patient Coordinator position in our New Fairfield, CT office

If you are looking for a consistent schedule, a great work environment, and a position with stability, then this is the right fit for you


ACCESS PT is a growing company with a patient-focused & inclusive culture, as well as generous paid time off and a great benefits package. If you are interested in working for a company whose purpose is to Help others move better, feel better, and live better, please connect with us.


This is a full-time position. The required schedule is Monday to Wednesday 9:00am-6:30pm, Thursday 10:00 AM - 6:30 PM and Friday 10:00 AM-4:00PM. The pay rate is $16.50/hour.

*WE ARE OFFERING A $500 SIGN ON BOUNS*

*We are proud to be a Six-time Winner of the "Best Companies to Work for" Award in NY*

Assigned Responsibilities or Duties:

  • Ensuring and maintaining a high level of customer satisfaction and clinic cleanliness for patients, other team members and external partners by efficiently providing administrative support and coordinating clinic activity.
  • Greeting all patients and providing excellent customer service for all questions or concerns.
  • Daily duties include scheduling appointments and initial evaluations, taking initial intake information, typing, faxing documents electronically
  • Collect payment at the time of service and follow up on outstanding payment
  • Assist clinicians in transporting patients, delivering needed equipment and supplies to treatment area, laundry, cleaning tables and equipment, spot-cleaning of facility as needed, and assisting with making hot/cold packs.
  • Request and track authorizations for all funding streams to ensure approval.
  • Produce accurate and timely end of day reports

Essential Job Qualifications:

  • A friendly, empathetic, enthusiastic, positive team player who is the first impression of ACCESS. They must possess excellent communication skills, consistently exceed customer expectations, and make the team's success their priority.
  • An organized, responsible, detail-oriented individual who is accountable for taking in new patients and ensuring all of their appointments are appropriately scheduled, authorizations/reevaluations received, and copays collected.
  • A confident, good listener who communicates the value of physical therapy and actively grows the business by looking for, and recognizing, opportunities to initiate and obtain referrals.
  • Able to be seated for long periods of time and lift up to 30 pounds

This position may require experience:

  • Operating a central telephone console or multi-line system to receive and route calls
  • Accessing data using a computerized records system
  • Making change and cashiering
  • General experience in a medical receptionist, front desk, secretary, customer service role.

Come Grow with Us Visit us at: accessptw.com


Access Physical Therapy & Wellness provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.



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