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Front Desk Representative

3 months ago

Miami, United States Percepta House Full time
Job DescriptionJob Description

Position: Front Desk Representative
Location: Miami, FL
Reports To: Office Manager / Front Desk Supervisor


Job Summary: The Front Desk Representative is responsible for providing excellent customer service, managing front desk operations, and ensuring a welcoming and efficient environment. This role involves handling various administrative tasks, greeting visitors, and serving as a liaison between clients and staff.

Key Responsibilities:

  • Customer Service: Greet and assist clients and visitors in a friendly and professional manner. Address inquiries, resolve issues, and provide information about the company and its services.
  • Reception Duties: Answer and route phone calls, manage correspondence, and handle scheduling and appointment booking.
  • Administrative Support: Perform general office duties such as filing, data entry, and managing office supplies. Assist with office organization and maintenance.
  • Communication: Coordinate with different departments to ensure seamless communication and service delivery. Relay important messages and updates to appropriate personnel.
  • Problem Solving: Address and resolve any issues or concerns that arise at the front desk. Escalate complex matters to the appropriate staff or management as needed.
  • Compliance: Ensure adherence to company policies and procedures, including confidentiality and data protection regulations.

Qualifications:

  • High school diploma or equivalent; additional qualifications in office administration or related fields are a plus.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.
  • Professional appearance and demeanor.


Job Posted by ApplicantPro