Assistant Manager

2 weeks ago

Alexandria, United States The Spice & Tea Exchange Full time
Job DescriptionJob DescriptionSalary: Based on Experience w/ Bonus for Performance Targets

Seeking full-time Assistant Store Manager (ASM) or Assistant-Store-Manager-In-Training (ASMIT)


What is the difference? ASM has proven and verifiable retail store or department management experience. ASMIT has retail experience as a supervisor/team-lead/first level manager, may have held positions such as: Sales Lead, Floor Manager, etc. You will be working under the Store Manager and Spice & Tea Mid-Atlantic Regional Manager who splits time between this location Alexandria,VA, Annapolis, MD and Rehoboth, DE


We seek to bring staff onboard ASAP

 

The Spice & Tea Exchange s a culinary boutique retail Franchise that has grown to more than 68 stores in the past 10 years. A local women owned business established in the heart of Old Town in April 2010, the Alexandria store, along with sister stores in Annapolis, MD and Rehoboth, can be described as a “scrappy startup on steroids” built on the framework of a still maturing woman owned Franchise yet infused with the knowledge, experience, process & technology innovation of the local Company leadership. Despite some to-be-expected growing pains along with post-COVID recovery hiccups, these three locations are poised to take their next giant leap forward –up-leveling the customer experience, staff/skill development, operational efficiencies and profitability. As our volume is 2 to 3 times an “average” franchise location, we demonstrate and push innovative thought leadership, superior execution and continuous improvement not only for satisfaction of a job well done but to influence the brand. While we perform in the top 7 stores nationwide (Rehoboth being #1 several years running) we aim for our three to be THE TOP THREE and are positioning for a strong Q4 followed by a phenomenal 2021. Not unlike Amazon, we look for candidates who:

  • are curious, life-long learners 
  • enjoy the growth in challenge
  • have a bias for action
  • accomplish more with less
  • listen attentively and speak candidly
  • consistently operate with the highest personal integrity and sense of respect for others
  • insist on high standards and deliver results


Preferred Skills & Requirements


  • 3-7 Years progressive retail management experience with a proven, measurable, and reference-able track record. The ideal candidate has experience that includes working for a boutique style brand and a franchise or other small/emerging brand. Experiences where a high level of customer engagement is required to deliver optimal results.
  • Strong verbal & written communication skills are required to appropriately engage with our corporate franchise partners and store team.
  • Comfort in engaging in frequent contact and communication with a wide variety of people 
  • Must be able to manage competing priorities in a fast-paced environment, understand/follow priorities, and meet deadlines.
  • Experience with a variety of computer systems and POS software, Microsoft Office tools (MS Word, Excel & PowerPoint) and the internet is required.
  • A personal interest or inclination in the culinary arts, cooking, teas, etc. is preferred.


Expected Job Duties & Responsibilities: Management responsibilities for this position will include supporting and collaborating with the Store & Regional Managers in:


  • Managing operational and merchandising processes while maintaining the store in conditions of excellence to attract and retain customers, create a positive environment for staff, and enable efficient operations and high productivity
  • Training & managing staff, their performance and development and recruiting new candidates.  This also includes leading by example and coaching team in company sales efforts, techniques, and other approaches to attract and retain customers
  • Developing and obtaining approval on team work schedule; you will be responsible for running weekly consolidated timesheets from our POS for payroll
  • Maintaining and/or overseeing  information / item set up / pricing & discounting in the Point of Sale System and all associated item tagging. This includes supporting the set-up, assembly, and pricing of products and inventory orders and other tasks associated with efficient inventory management and blend/product production management.
  • Receiving, supporting the receipt, and/or overseeing the receipt of products into physical inventory and POS and associated follow up required for backorder and credit memo related communication with Owner and Corporate Franchise Warehouse team.
  • Driving sales, whether in-store or in community at large and coordinating with local businesses that buy and use our products.
  • Planning, communicating, executing and/or supporting the planning, communication, and execution of seasonal in-store sales promotions and events. This includes developing, contributing to or otherwise proactively supporting the provision of information for publication in local print, electronic, and social marketing media (e.g. Facebook).
  • Utilizing, maintaining, and improving utilization of computer, software applications (including POS, all Microsoft Products, and Dropbox shareware technology) across the team.
  • Supporting the sharing of best practices between current and future stores.
  • Other duties as they emerge, assigned by, the Store Manager, Regional Manager or store owner.


As a member of our team, you can expect several things from us:


  • A dynamic and fun work place
  • Opportunities to learn, try, test and share your experience with colleagues and customers as you experiment with our amazing products
  • An array of opportunities in sales, merchandising, marketing, inventory control, and store operations to grow in both your personal and professional life
  • Leadership and team building training and experience
  • Employee discounts, rewards and incentives, including free spices monthly

 

About the Shop: The Spice & Tea Exchange provides a specialty one-of-a-kind retail experience selling a wonderland of spices, herbs, teas, blends, rubs and related products.  We look for team members who are committed to creating an AMAZING customer experience while creating and delivering the highest quality spices, blends and teas. We seek great listeners and communicators with an interest or passion for foot to graciously assist our customers in narrowing a seemingly overwhelming array of choices into a manageable set of options specific to customer interests and tastes to ensure they don’t leave empty handed While the Alexandria, Annapolis and Rehoboth locations are under the local leadership of a female entrepreneur, the Brand has over 68 franchised stores across the US, providing guests with more than 140 spices, 85 exclusive hand-crafted blends, over 40 exotic teas, naturally infused sugars and salts from around the world and gourmet gifts and accessories.

 







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