Automotive Warranty Admin

Ray Dennison Buick GMC Cadillac, the newest member of the Ray Dennison Dealerships, celebrating 50 years of family-owned operations, is looking for our next Automotive Warranty Administrator. The Warranty Administrator is responsible for all functions involved with successfully processing a variety of warranty claims.

What We Offer:

• Competitive compensation package, including health insurance, retirement plans, and paid time off.
• Continuous training and career development opportunities to keep you at the forefront of the industry.
• Be part of a dedicated team of professionals in a collaborative and supportive atmosphere.
• We believe in promoting from within and providing ample opportunities for career growth.
• Employee Discount on parts and service repairs as well as new and used vehicle program

Job Responsibilities:

• Prepare, submit, and follow up on all manufacturer warranty claims
• Review and verify claim information to ensure completeness and compliance within the manufacturer warranty policies and procedures
• Assist in the reconciliation of warranty receivables and provide regular status updates to the management team
• Keeps abreast of all factory recalls and announcements
• Liaise with service consultants and technicians to gather necessary information for warranty claims.
• Conduct regular audits of warranty claims to ensure accuracy and compliance.
• Perform other administrative tasks as needed to support the Service and Parts department.
• Maintain comprehensive records of all warranty claims, including repair orders, invoices, and supporting documentation.
• Reconciles all warranty receivables and works with the accounting department to obtain payments
• Monitor and track warranty claim status, ensuring timely and accurate processing.
• Maintains all service and customer records as required by the warrantor

Job Requirements:

• 1-3 years of Automotive Manufacturer Warranty Administrative experience preferred but not required.
• GM Manufacturer experience preferred but not required.
• Reynolds and Reynolds experience highly desired.
• Strong organizational skills with the ability to manage multiple tasks and deadlines efficiently.
• Excellent verbal and written communication skills to effectively interact with internal and external stakeholders.
•  Exceptional attention to detail and accuracy in processing claims and documentation.
• Ability to troubleshoot and resolve warranty-related issues proactively.
• Understanding of automotive repair processes and familiarity with dealership management software.

Benefits:

• 401(k) Dealer Contribution Plan
• Dental insurance
• Employee assistance program
• Affordable Health insurance
• Life/Disability insurance
• PTO/Vacation/Holiday
• Vision insurance

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws