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House Attendant

3 months ago

San Jacinto, United States Soboba Casino Full time
Job DescriptionJob Description

Summary

The House Attendant is responsible for maintaining the cleanliness, safety, and order of the public area (hallways, guest landing areas, linen closets and exit stairs) and to provide support to other housekeeping staff. In addition, House Attendants are in charge of cleaning and stocking guest rooms.

Duties/Responsibilities

  • Accommodate all guest requests in a timely and professional manner.
  • Provide Guest Room Attendants with all the necessary room and cleaning supplies.
  • Remove and handle, as directed, soiled linen and trash from Guest Room Attendant’s carts.
  • Perform support services in rooms as directed, including, mattress turning, furniture moving, and detail/deep cleaning not normally performed by Room Attendants.
  • Maintain cleanliness, order and inventory of the storage and linen closets, and promptly report and deficiencies or problems.
  • Promptly report all suspicious occurrences or hazards conditions.
  • Manage, store and label all hazardous substances according to state regulations.
  • Perform other tasks, including cross-training, mentoring and coaching as directed.
  • Dusts, sweeps, mops, scrubs, vacuum, and cleans assigned areas of the Hotel.
  • Scrubs, waxes and strips floors, as assigned.
  • Sweeps/vacuums stairwells, and attends to other special projects, as requested.
  • Cleans and/or vacuum rugs, carpets and upholstered furniture and draperies as needed.
  • Empties wastebaskets; empties and cleans ashtrays, and transports trash and dirty linens to designated areas.
  • Responds promptly to guest request (i.e., delivering hair dryers, irons and ironing boards, rollaway beds, etc.).
  • Pack amenities for guest requests, delivers and organize them to assigned floors of the Hotel.
  • Re-stocks chemical supplies in bottles, and picks up and delivers same to all floors of the Hotel.
  • Routinely inspects work areas, identifying potential problems or repair needs, and notify Housekeeping Dispatcher and/or Supervisor for maintenance to be scheduled.
  • Facilitates the flow of information, by attending regularly scheduled meetings with Employees on assigned shift.
  • Properly tags lost and found items and delivery them to the Housekeeping Office, for storage following procedure.
  • Adheres to performance standards, company policies and procedures, as they relate to the department.
  • Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
  • Perform special projects and other responsibilities, tasks, or duties as requested.

Performance Requirements

  • To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures.
  • Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
  • Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
  • Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
  • Demonstrate a desire to succeed and willingness to help others succeed.
  • Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.
  • Demonstrate support and comply with all Safety Program elements including: adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
  • Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
  • Serve as a contributing Team Member of the Soboba Band of Luiseño Indians enhancing the Casino’s operations in all its business endeavors.

Education / Qualifications

  • Must be at least 18 years of age.
  • High School Diploma or GED equivalent, preferred.
  • Any combination of education, experience and training that provides the required knowledge, skills and abilities.
  • Must be able to provide evidence of eligibility to work in the United States of America.

Certificates, licenses and registration

  • Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
  • Required to submit to and obtain negative results on all drug and/or alcohol testing.

Soboba Casino Resort Benefits

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:

  • 401k Plan
  • Basic Life Insurance employer paid ($20,000) with the option to purchase Supplemental Life Insurance
  • Medical, Dental & Vision paid for the employee
  • Employee Assistance Program
  • Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
  • Paid Time Off

Soboba Casino Resort Team member Recognition including, but not limited to:

  • Reward and Recognition Program (Quarterly, and Annually)
  • Team member Incentives
  • Discounted team member meals