Customer Service Manager

3 weeks ago


Owings Mills, United States Joe Ruggiero - State Farm Agent Full time
Job DescriptionJob DescriptionBenefits:
  • Life insurance
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Profit sharing
  • Signing bonus
  • Training & development
  • Vision insurance

ROLE DESCRIPTION:
As Customer Service Manager - State Farm Agent Team Member with Joe Ruggiero - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. Alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.

As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Joe Ruggiero - State Farm Agent is eager to bring aboard your collaborative presence.

RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
QUALIFICATIONS:
  • 3+ years of insurance industry experience
  • Current Property and Casualty License
  • Able to obtain Life and Health License within 3 months of start date
  • Able to commute daily and reliably to our office in Owings Mills
  • Excellent communication skills - written, verbal, and listening
  • Highly organized and detail-oriented
  • Proactive in problem-solving
  • Able to work in a team environment
  • Experience in Windows computer applications
  • Able to coordinate and collaborate with others to achieve agency goals.
  • Able to succeed in a fast-paced environment
BENEFITS:
  • Paid time off (holidays and personal/sick days)
  • Salary plus commission/bonus
  • Signing bonus (negotiable based on experience and qualification)
  • Group Health, Dental and Vision insurance
  • Company paid Life and Supplemental Health insurance
  • Annual profit-sharing bonus
  • Growth potential/opportunities for advancement within my agency



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